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Tagged with 'organizational development'

Do You Agree on What Customer Service or Quality Is?

We complain that “it” is disappearing. We all want more of “it.” When asked to define “it,” we say, “I’ll know `it’ when I see ‘it’.” Organizations want to be known for delivering high levels of “it.” Many understand that “it” will increasingly determine their success. Team members would like to be known for delivering […]

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Great Places to Work Reflect Great Cultures = Great Results

Fortune magazine has just published this year’s list of “100 Best Companies to Work For.” Since 1998 the research and consulting firm, Great Place to Work, has been conducting the most extensive employee survey in corporate America. Drawing feedback from more than 232,000 employees at companies with more than 1,000 employees, measurements are ranked and […]

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Shades of Gray: Leading in the Paradox of Opposing Ideas

F. Scott Fitzgerald said, “The test of first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still be able to function.” The highest levels of leadership and happiness often come from living in the paradox between two rights. For example, we need to balance the need […]

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Webinar: Accelerating Leadership Development: Why We Should Do This Now!

The great American founding father, author, and statesman, Benjamin Franklin, was highly devoted to lifelong learning and continual personal improvement. His book, The Art of Virtue (edited by George Rogers), is an inspiring account of Franklin’s life and an instructive guide to his improvement process and personal effective system. Franklin once said, “If you empty […]

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Use Our 12 Point Assessment of Leadership, Coaching, and Culture

A few months ago I delivered a webinar on Essential Building Blocks for Leadership, Coaching, and Culture Development (click on the title if you want to view it now). The 45 minute webinar (plus 15 minutes of Q & A) was divided into three main sections: Foundational and time tested frameworks used for years in […]

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7 Deadly Time Traps for Leaders

Recently I was asked to speak at a CEO forum on strategic use of the CEO’s time. This was a great opportunity to review the common themes emerging from our  keynotes and workshops and leadership team retreats. These time traps apply to anyone in a leadership role, but especially to senior executives. How many of […]

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Leadership and Culture Development are Shifting in Our Fast Changing World

An administrative assistant with no experience booking professional speakers was asked by her manager to call me about my availability and fee to deliver an opening keynote for their upcoming staff conference. When I gave her my fee, she replied, “For one hour….Wow! What a job! And you don’t even have to have sex!” I […]

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Don’t be Seduced by the Dark Side

Recently I had a coaching session with an operations vice president to review her personal development plan, following her participation in our Extraordinary Leader workshop. In that session she received feedback from 19 peers, direct reports, and others throughout her organization. Joanne rated herself very low on Builds Relationships and Collaboration and Teamwork competencies. Everyone […]

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Six Essentials to Creating an Extraordinary Culture

How would you describe the organizational culture of your dreams? What are its essential elements? How would people treat each other? What core values would shine brightly every day? If you could eavesdrop on members of your team describing their workplace at a family gathering or social event, what would you hope they’d say? We […]

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Build on Strengths for Dramatically Better Results

It’s both jarring and exciting to learn that I’ve been wrong. Most of my last few decades in the leadership development field I’ve fallen headlong into the trap ensnaring a vast majority of us in this business; focusing on closing organizational or managerial gaps or weaknesses. We’ve used needs analysis or facilitated a gap analysis […]

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Career GPS is an Excellent Benchmarking Tool for HR Issues

Toronto-based Human Resources Professionals Association (HRPA) has just released an excellent new “Career GPS” tool. This online assessment is designed to help HR professionals pinpoint and track their professional development goals. But the first six of eight Domains provides a very useful summary and checklist of the critical “soft skills” everyone in a management position […]

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A Fourteen-Point Team Check Up

In these days of frantic activity and whirlwinds of change, many management teams are so caught up working in their team they invest little to no time working on their team effectiveness. As the daily flurry of e-mails, meetings, and firefighting overloads everyone, most teams scramble to respond to all the demands coming at them. […]

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Five Common Pitfalls and Traps to Coaching and Developing

Whether it’s to increase service/quality levels, boost engagement and morale, strengthen teamwork, or improve safety, we’re working with many organizations to strengthen coaching and developing skills across the organization.  Through this work we run into some or many of these pitfalls and traps: Confusing “What” and “How” – this comes from confusing inspiration and knowledge […]

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Thriving in Turbulent Times Archived Webcast and Slides Download Now Available

After a few technical glitches – which raised our stress and adrenaline levels to heightened excitement – during our practice sessions leading up to the December 3 webcast it finally did come off flawlessly. We had nearly 900 people register for the webcast. Since there were no fees or financial commitments involved, we knew not […]

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Keys to Delivering Outstanding Service and Quality Levels

Last week we sent out the Improvement Point below to subscribers. “Despite all the talk – passionate speeches, glossy brochures, clever ads, high tech videos, convincing sales pitches, snappy slogans, strategic plans, and solemn annual reports – the service and quality action delivered by most organizations is mediocre at best.” – from Jim Clemmer’s article, […]

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