A sign in a diner read, “Customers who feel our servers are rude should see the manager.” How true. Servers often reflect the level of service they are getting from their leaders. Rude or insensitive managers create that culture. As a customer, I’d rather not find out just how rude the manager is! Many organizations […]Read post »
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Tagged with 'organization improvement'
Decades of research shows that many leadership development programs have little impact on creating lasting behavior change. Sometimes called “spray and pray” or “sheep dipping,” many efforts provide one-off learning or development events in the hope that something will stick. With weak follow through and little connection to daily work life it rarely does. Decades […]Read post »
It’s been a few years since we’ve condensed our culture development approaches and experiences into a one hour webinar. Over the past few years we’ve continued working with a variety of North American and global Clients on leadership and culture development. We’ve also added the depth and power of Zenger Folkman’s leadership and coaching skill […]Read post »
Since putting our website online in 1996 it’s grown to 1,900 pages of book excerpts, columns, blogs, articles, videos, webinars, and information about The CLEMMER Group’s programs and services. All of these resources became increasingly difficult to navigate, which was further complicated by a clunky website platform that allowed few options to make navigation easier. […]Read post »
One of the most celebrated anniversaries is birthdays. This month is the 10th birthday of my monthly newsletter The Leader Letter.I published The Leader Letter in April 2003 to coincide with and announce the publication of my fifth book, The Leader’s Digest: Timeless Principles for Team and Organization Success. I signed thousands of pre-ordered books […]Read post »
Most progressive organizations today are using leadership competency models to outline the key skills and behaviors they want to see in their supervisors, managers, and executives. Leadership competency models can provide a structured framework for defining and developing those behaviors that have the biggest impact on an organization’s performance. Used effectively, they become a roadmap […]Read post »
In the past few months I’ve been asked by workshop participants and readers for my recommendations on organization improvement, leadership, or personal development books. One example was an e-mail from a manager at the American Society of Training and Development: “We are building our reference list for the ASTD Forum Lab in India in October. […]Read post »
In Dan Gardner’s fascinating new book, Future Babble: Why Expert Predictions Fail – and Why We Believe Them Anyway, he cites the research of Professor Philip Tetlock, in dividing the expert forecasters he studied into hedgehogs and foxes. This comes from an essay entitled, “The Hedgehog and the Fox” by political philosopher Isaiah Berlin. The […]Read post »
Much of North America enjoyed unseasonably warm Easter weekend weather that was more like summer than spring. It was perfect timing for me to get my soft top roadster out of winter hibernation and let the wind blow through my few remaining hairs while welcoming back the warm sunshine on the open road. This is […]Read post »