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Tagged with 'New York City'

Avid Readers are Stronger Leaders

As an avid reader and author I was delighted to come across recent research on the impact of reading on leadership effectiveness. In a series of five experiments conducted by social scientists at the New School for Social Research in New York City, they found that readers of literary fiction scored higher in empathy and […]

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Where’s Your Culture on the Customer-Cattle Continuum?

I was just on a flight from Toronto to LaGuardia airport in New York City. Severe thunderstorms caused us to be diverted to nearby Newark, New Jersey. The captain kept us updated along the way. Once we’d landed in Newark he came into the cabin and asked who would like to get off here and […]

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