Just how much does satisfying today’s customer reduce the cost of acquiring tomorrow’s? That’s the question headlining a recent article in Harvard Business Review. We know that satisfied customers lead to higher revenues. But how to quantify that to show senior executives the value of building a customer-centered culture? We assume that happy customers reduce […]Read post »
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Is work a four-letter word for many people on your team or in your organization? Is Monday morning the toughest time of their week? Are your team members mumbling “I owe, I owe, it’s off to work I go” as they trudge off to check into their “day prison?” Or do most members of your […]Read post »