Lean/Six Sigma was brought into more popular use with the Total Quality Management/Continuous Quality Improvement movements over two decades ago (you can read some of the roots of approach in this online Introduction to Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance). In 1990 MIT researcher James P. Womack published The Machine […]
Read post »Culture change continues to be a hot topic because it’s vital to successfully implementing change and improvement efforts. It’s one of the key factors in the 50 – 70% failure rate for programs to increase safety performance, service and quality levels, Lean/Six Sigma, productivity, innovation, leadership skills. As I prepare for a series of webcasts, […]
Read post »A three decades long trail of failed organizational change efforts stretches back to include excellence, customer focus/service, total quality management, continuous improvement, team building, reengineering, employee engagement, process management, strategic planning, new technologies, IT systems, safety, and Lean/Six Sigma. And that’s to name just a few! Failure rates of these efforts are 50 – 70% […]
Read post »A key element of my work last month with Qantas Airways in Australia involved linking customer focus, employee engagement, and process management. This month I was engaged by a national insurance company to help their executive team understand their role in implementing Lean/Six Sigma. My experience with Lean/Six Sigma began in the late eighties with […]
Read post »During the next few weeks signs of Spring such as March/Spring Breaks are breaking out in school districts across many areas of North America. There are also promising signs of global economic recovery – “green shots” – breaking out and starting to grow. But indicators point toward a long and challenging recovery. A key issue […]
Read post »