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Tagged with 'leadership'

Are You Flushing Leadership Development Dollars Down the Drain?

During a break in a recent leadership development workshop, I talked with the HR Director (let’s call him Rich) about all the work they were putting into revamping the organization’s promotion and performance management system. Rich said they were basing their promotion process on their performance appraisal and rating system. Their big problem is getting […]

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Review of “The New Extraordinary Leader”

Almost 20 years ago, Jack Zenger and Joe Folkman began a two-year research project to review 360 assessments on over 20,000 leaders. They sought to pinpoint the leadership competencies differentiating the top 10 percent of leaders from the bottom 10 percent of leaders. Jack and Joe correlated assessments of the best and worst leaders against […]

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9 Ways to Increase Communication at Work

Bob was clearly frustrated. “I keep telling them, but nobody listens,” he fumed. As we looked at his 360 feedback on his communication practices, it was clear why nobody was listening to him. Bob’s communication skills were awful. Bob scored quite high on technical expertise and analytical skills. A big part of his communications problem […]

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5 Ways to Hone Your Leadership Edge

Would you like to sharpen your personal, team, and organization’s leading edge? Would you like to learn how good managers can become great leaders? Step right up and buy Clemmer’s Magical Leadership Tonic!! The Ultimate Elixir that turns management weaklings into leadership giants!! Sorry. We just ran out. We don’t have a miraculous cure-all to […]

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To Reason Why: Are You Leading on Purpose?

This summer, 181 American CEOs of the Business Roundtable signed a “Statement on the Purpose of a Corporation.” For over twenty years, the Roundtable’s Principles of Governance have declared that “corporations exist principally to serve shareholders.” The revised statement replaces the single-minded shareholder focus with “CEOs who commit to lead their companies for the benefit […]

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Courageous Leadership: The Hero Just Might be You

Like a spotlight cutting through darkness, courage shines brightest in the presence of fear. It’s easy to boldly march forward when we’re filled with confidence, and the way forward is fairly smooth. It takes real courage — and strong leadership — to navigate our way when we’re full of negative fantasies and everything seems to […]

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Thoughts That Make You Go Hmmm on…Courageous Leadership

“The courage to look hard realities in the face is essential to effective leadership.” Winston Churchill “Laugh at yourself, but don’t ever aim your doubt at yourself. Be bold. When you embark for strange places, don’t leave any of yourself safely on shore. Have the nerve to go into unexplored territory.” Alan Alda, American actor, […]

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Courageous Leadership: What Are You Waiting For?

In Samuel Beckett’s play, “Waiting for Godot,” two tramps are waiting by a sickly-looking tree for the arrival of M. Godot. We never learn who Godot is or why he’s important. The tramps quarrel, make up, contemplate suicide, try to sleep, eat a carrot, and gnaw on some chicken bones. Two other characters appear: a […]

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The Fear Factor: Do You Speak Up or Shut Up?

What would you do if you weren’t afraid? Overcoming fear has been a major theme in our work. Fear is appealing food for moose in the workplace. It attracts and nourishes them. Moose-on-the-Table is where everyone in a meeting knows there is an issue or problem, but no one is talking about it. It’s like […]

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Culture Change: Avoid These Credibility Gaps and Traps

How big is your organization’s aspire/live gap? Does your rhetoric match reality? Is your audio synced with your video? Research and advisory company, Gartner, recently surveyed 7,500 employees and nearly 200 HR leaders of global companies and had in-depth interviews with 100 HR leaders. They found “on average, 69% of employees don’t believe in the […]

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Poor Customer Service: The Writing is on the Wall

Imagine sitting in an overcrowded medical clinic waiting room and spotting this sign on the wall, “When your number comes up, please have your symptoms ready.” You won’t likely ever see that sign. It’s too honest. But there’s a high chance you’ll encounter that attitude. Too many organizations are inside out rather than outside in. […]

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End Meeting Madness: Decide How to Decide

In a senior leadership team retreat last week, decision-making and meeting effectiveness emerged as a barrier during our moose hunting exercise. Meetings are more important than ever in our complex and interconnected world. Research clearly shows that when run effectively, groups make better decisions than individuals do. Effective meetings involve and engage participants in problem-solving […]

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Are You Managing Human Capital or Leading People?

Is your organization staffed by human capital? Do you talk about head count? Do managers talk about “their people?” Phrases like “head count,” “human capital,” and “my people,” dehumanize and objectify. We could push this further and make the same argument for “human resources.” Managers who see others as an “it” or property, might make […]

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This is Critical to Building an Agile, Change Adaptive Organization

“Workers are more adaptive and optimistic about the future than their leaders recognize.” That’s a key conclusion of a major study by Harvard Business School’s Project on Managing the Future of Work and the Boston Consulting Group’s Henderson Institute. The study encompassed 11,000 lower income and middle-skill workers and 6,500 business leaders in 11 countries. […]

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Are You Being Poisoned by a Toxic Culture?

During a retreat with the leadership team of a large healthcare organization, we were running a little behind schedule so I said we’d move fairly quickly through the Responsibility for Choices principle in our leadership discussion. Fortunately, an astute participant piped up with, “Jim, I think we need to talk about our ‘blaming and disclaiming’ […]

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Is Your Culture Powering or Souring Your Brand?

Imagine trying to cool your house in the middle of a tropical heat wave when you’ve left all the windows and door wide open. That’s brand management in many companies. Companies spend big dollars on research, marketing, and promotions to attract customers. But poor service experiences don’t match the brand promise. So customers drift away […]

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Are You a Leader on the Grow?

Stanford University professor of psychology, Carol Dweck, has become well-known for her work on the power of a growth mindset. Her research shows this is vital to success and fulfilling our potential. Spring is a great time for gardeners in the Northern Hemisphere to reflect on growth. I enjoy perennial gardening in our yard. As I […]

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This Common Mistake Dramatically Increases Resistance to Change

I was waiting to deliver a workshop on “leading change” at a company’s management meeting of their top leaders. The new CEO was setting the context with observations of his first few months, his vision for the coming years, and the strategic priorities for the next year. Essentially his message boiled down to, “you’ve been […]

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This One Culture Factor Leads to 5.5 Times Higher Growth

Are your own people your biggest barrier to higher innovation and agility? That’s what recent research from Great Place to Work found in a study of 792 companies totaling about 500,000 employees. In this new study, Innovation by All, Great Place to Work concluded organizations with high-trust cultures involve and engage many more employees than […]

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Readers as Leaders in My New Book Development

In the fall of 2017, I began a book development project by reviewing over ten years of blogs, research, and our workshop/retreat topics to identify core themes and topics most relevant in these turbulent times. Eight major topic areas emerged. In the spring of 2018, I asked readers to Help Us Distill Today’s Vital Leadership/Organization […]

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