Found 1 results for 'All'

Tagged with 'John Moore'

Thoughts That Make You Go Hmmm on…Understanding Customer Perceptions of Value

We often hear the axiom that "perception is reality." When it comes to assessing the service/quality levels delivered by our teams/organizations just who’s perception of reality are we using? Reinforcing this month’s four-part series of blog posts on The Three Rings of Perceived Value, here are key perspectives on using our customer perceptions of their […]

Read post »