As baseball great Yogi Berra (known for his “Yogiisms”) or Canada’s bombastic hockey commenter, Don Cherry, might have said “it ain’t rocket surgery.” Dissatisfied frontline servers don’t produce satisfied customers. Disengaged employees don’t provide the discretionary effort leading to peak performance. Discontented team members don’t create inspired and energized teams. In a thriving and highly […]Read post »
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Coaching skills development has become a major concern for many organizations. And for good reason. Leaders with extraordinary coaching skills create 8 times higher employee engagement, 2.5 times higher job satisfaction, 3 times more willingness to “go the extra mile,” half as many employees thinking about quitting, and dramatically higher levels of customer service and […]Read post »