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Tagged with 'James Heskett'

Expecting the Unexpected: Meet Unpredictability with Agility and Adaptability

Let’s start the year with a big scary dose of gloom and doom! That was the approach of a national media organization with their January 2nd leading headline story: “If you thought 2022 was bad, wait until you see what 2023 has in store for the economy.” It featured a photo of a despondent man […]

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Trusted Leaders Build High-Trust Cultures

Nine-year-old third base player, Juan Miguel, fielded a ground ball and tried to tag a runner going from second to third base. The umpire, Laura Benson, called the runner out, but young Juan immediately ran to her side and said, “Ma’am, I didn’t tag the runner.” Umpire Benson reversed herself, sent the runner to third […]

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Quotes to Note on Purposeful Leadership

As mentioned in my recent post, On Purpose: What Condition is Your Mission In?, spirit and meaning are missing in many organizations. The huge disconnect between our existential search for a deeper purpose and the empty words of mission statements is a major factor behind The Great Resignation.   “Those who are able to inspire […]

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A Trust Cause: Leadership Stimulates or Stifles Trust and Engagement

Recently I was asked if I could deliver an online workshop for executive team leaders to “relearn/develop trust and empowerment in his/her team members when the team members feel they are not getting the trust or empowerment from their leader to do their jobs. How does a team lift this message upward, have the message […]

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Giving Thanks Through Recognition, Appreciation, and Celebration

In Canada, the US, and some other countries, fall is a time for thanksgiving. Celebrating and appreciating a bountiful harvest is a powerful tradition from our past. Present research reinforces the power of gratitude in evaluating and extending happiness and satisfaction. Cicero proclaimed, “Gratitude is not only the greatest of virtues, but the parent of […]

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Don’t Blame the Frontline, Look at Their Leader

A sign in a diner read, “Customers who feel our servers are rude should see the manager.” How true. Servers often reflect the level of service they are getting from their leaders. Rude or insensitive managers create that culture. As a customer, I’d rather not find out just how rude the manager is! Many organizations […]

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Thoughts That Make You Go Hmmm on…Organizational Culture (Part One)

It is something to be able to paint a particular picture, or to carve a statue … but it is far more glorious to carve and paint the very atmosphere and medium through which we look … – Henry David Thoreau, American author, poet, and philosopher Before we can learn to lead, we must learn […]

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‘Tis the Season of Prophecies, Forecasts, and Predictions

We made it through yet another doomsday prediction! The world did not end on December 21 as some felt the Mayan calendar predicted. Around the world interest in survival pods, underground bunkers, and one-way tickets to “apocalypse safe havens” soared as D-Day approached. You should be able to pick up a Mayan calendar at half […]

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Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

“The most neglected form of compensation is the six-letter word thanks.” – Robert Townsend, former Amex and Avis executive and author of Up the Organization “What we’ve found is that exceptional leaders lead with gratitude, they pause to feel and express it first, because they have discovered that this is an essential way to improve […]

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Thoughts that Make You Go Hmmm on…. Leading Culture Change

Here are especially vital findings and powerful observations about just what it takes to build a peak performance culture. These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance: “Culture really matters. As Lou Gerstner wrote, reflecting on his experiences in […]

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Book Review of “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”

John Kotter and James Heskett’s classic book, Corporate Culture and Performance, is an organization development classic. The book provided solid evidence of the payoffs that come from adaptive cultures and the negative power of unadaptive cultures. Adaptability is absolutely critical today. As change tsunamis relentlessly sweep the globe, adaptive organizations are getting stronger and unadaptive […]

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Making a Case for Leadership and Culture Development

A member of a group I belong to on LinkedIn sent me this request: “I have a presentation to an executive team for a company that provides medical garments to outpatient facilities throughout the US. I will be helping the Organization Development manager make a business case for leadership and culture development. I’m going to […]

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