That we are drawn by the future rather than just driven by the past is extremely important and directly contrary to the heritage of social science and the history of psychology. It is, nevertheless, a basic and implicit premise of positive psychology. Martin Seligman, Flourish: A Visionary New Understanding of Happiness and Well-Being When I […]Read post »
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We often hear the axiom that "perception is reality." When it comes to assessing the service/quality levels delivered by our teams/organizations just who’s perception of reality are we using? Reinforcing this month’s four-part series of blog posts on The Three Rings of Perceived Value, here are key perspectives on using our customer perceptions of their […]Read post »