Gandhi, the towering political and spiritual leader of India and the Indian independence movement, once observed “There is more to life than increasing its speed.” But we live in an ever accelerating world. Zenger Folkman’s research based on their “speed index” showed that extraordinary leaders are both quick and effective. Ten years ago I bought […]
Read post »As I posted a few years ago in “At What Stage Are You in Your Hero’s Journey?” I drew from Joseph Campbell’s pioneering work on mythology in writing my only work of fiction, Moose on the Table: A Novel Approach to Communications @ Work. Campbell’s life work focused on exploring how religions, philosophies, arts and […]
Read post »Good Company ties together the lessons we’re still learning from The Great Recession, and explains what’s fueling the occupy movements, shows how social responsibility and environmentalism is dramatically shifting business approaches, and identifies the rising power of customers. Good Company is an inspiring and uplifting read for those of us working to bring about a […]
Read post »It’s a classic good news, bad news story. Consumers are willing to spend from 7 – 22% more for better customer service. But 60% believe organizations haven’t increased their focus on providing good customer service. That’s slipped from 55% in 2010. And 26% of this group feels organizations are paying less attention to service. The […]
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