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Tagged with 'high service cultures'

Attributes of Cynical and High Service/Quality Cultures

“I owe, I owe, so off to work I go.” “Work sucks, but I need the bucks.” “I’d rather be fishing/sailing/golfing/…” Surveys show that these phrases express the feelings of a growing number of frontline performers today. Too often these contagious feelings spread throughout a team or organization. How many of these attributes of cynical […]

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Learning from Southwest Airlines: Nurturing a Culture of Volunteerism

The New York Times recently published an in-depth look at the zany – and wildly successful – culture that propelled Southwest Airlines to become the largest U.S. domestic carrier over the past 40 years. Entitled “Pushing 40, Southwest is Still Playing the Rebel,” this entertaining and educational article explains how the company’s very powerful culture […]

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