Studies show a growing sense of urgency for succession planning. One survey found 92% of respondents felt it was risky not to have a succession plan for key employees but only 25% of companies feel they’ve identified adequate successor candidates and less than half have a process for developing candidates. Other research shows 70% of […]Read post »
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Tagged with 'high-performing organizations'
Over the last few decades research on the key elements of top performing organizations has dramatically increased. When I wrote Firing on all Cylinders, organization effectiveness frameworks focused on service and quality improvement and were just being developed in Canada, the U.S., Japan, Europe and other countries. The book’s “cylinders” framework draws from that research […]Read post »
I was interviewing a senior executive to prepare for an offsite planning retreat and I asked about the biggest challenges facing the leadership team. He wearily replied it was their unfocused frantic pace of activity. “We have lots of projects, goals, and priorities. We’re constantly making lists and setting action plans. But we seldom see […]Read post »
I once had a speaking engagement with a cleaning and custodial company at their annual management conference. Arriving early and sitting in on the meeting to get a feel for the group and the conference, I was inspired by what a remarkable job those leaders did of bringing “pride of craft” to clean toilets and […]Read post »
Wells Fargo is now America’s largest bank by market capitalization. One of Zenger Folkman’s early and largest Clients, the company has been working extensively on leadership and culture development for the past decade. CEO John Stumpf observed, “We always say we could leave our strategic plan on an airplane, somebody could pick it up, and […]Read post »
After listening to an angry customer vent his dissatisfaction with the organization’s service, a supervisor replied, “If it’s any consolation to you, we treat our employees worse than we treat our customers.” You’ve heard it said that no one can serve two masters. In too many organizations with their traditional top down hierarchy, that means […]Read post »
In our culture development keynotes, workshops, and retreats we’ve been citing research from the largest study of organizational effectiveness ever undertaken. A few years ago McKinsey & Company published their extensive research in Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage (click here for my book summary and review). The research study identified nine […]Read post »