Employee engagement, customer satisfaction, safety, quality, and financial performance are slipping in many organizations. That’s often because organizations are over managed and under led. “People are our most important resource” has become a worn out cliché with a high “snicker factor.” Research shows that high performing teams and organizations balance the “hard” discipline of systems, […]Read post »
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Tagged with 'high-performance balance'
Since bookings in our business are much slower in the summer, I’ve often used the time for writing books, reflecting, and planning. One of my projects this summer was to step back and look at the bigger and evolving picture of our keynotes and workshops. Most of my keynotes and workshops are tailored to a […]Read post »
We’ve recently run into another wave of problems with implementing new organizational computer systems. In one case, the term “change management” became a derogatory euphemism for having inflexible and ineffective systems forced on divisions and departments. When frontline staff pointed out deficiencies with the system and how it caused problems for customers – and most […]Read post »
The Danish philosopher, theologian, and psychologist, Søren Kierkegaard once observed, “There are two ways to be fooled. One is to believe what isn’t so. The other is to refuse to believe what is so.” For centuries, April 1 has been celebrated in many countries with pranks, hoaxes, and practical jokes. Wikipedia has a fascinating collection […]Read post »