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Tagged with 'harvard business review'

A Frank Summary of Looking for Love in All the Right Places

“The Great Resignation” is part of a greater rethink about what matters most at work — and in life. The pandemic forced a pause that gifted us with time to step back and search more deeply for purpose and meaning. The last seven posts focused on Frank’s search for spirit and meaning. This seven-part series […]

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Inspiring Leadership: Bringing Purpose to Life

I wrote this story for the Purpose chapter in Pathways to Performance: Two workers were digging a trench and laying cable. A neighborhood boy came by on his bike to inspect the work. He asked one of the workers what he was doing. The worker replied, “I’m laying a new combination phone and fiber cable […]

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To P or Not to P: Does Your Purpose Provoke Passion?

A recent report by McKinsey and Co. found the pandemic has caused half of employees surveyed to consider leaving their current job. This research also found that 70 percent of workers said their purpose is defined by their work. The Big Resignation is a big pain point for many organizations. Attracting and retaining top people […]

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On Purpose: What Condition Is Your Mission In?

Raise your hand if your organization has a mission statement. When I do that survey during leadership/culture presentations, almost every hand goes up. Mission statements are as common as a logo, website, or budget. Everybody has one. BUT…does it… Define the soul of your organization? Energize and engage? Align with leaders’ and employees’ personal purpose? […]

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Inspiring with the Power of Persuasion: Do You Have the Write Stuff?

Bob was clearly frustrated. “I keep telling them, but nobody listens,” he fumed. As we looked at his 360 feedback on his communication practices, it was clear why nobody was listening to him. Bob’s communication skills were awful.   Bob scored quite high on technical expertise and analytical skills. A big part of his communication […]

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4 Strategic Planning Traps and How to Avoid Them

I recently had a call with a CEO about facilitating a strategic planning retreat this fall with 15 of their top leaders. That will be a refreshing change — we’re all fully vaccinated and ready to get together in person again. The CEO sent me their draft agenda for the session. Looking at the fairly […]

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Lead Change or Be Changed

Are you leading at the speed of change? If the rate of external change exceeds your rate of internal change, you’re going to be changed. Impermanence and disruptive change is a central life force. This never has, nor ever well, change. Constant, unpredictable, and sometimes very sudden change is as predictable and certain as death […]

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Leadership Lessons from Pfizer-BioNTech’s Vaccine Development

One of the biggest success stories to emerge from the COVID-19 crisis is the incredibly quick development of life-saving vaccines. They’re a major step toward getting life back to some semblance of normal. An especially exciting medical breakthrough is the development of messenger RNA (mRNA) technology now used in Moderna and Pfizer-BioNTech vaccines. Medical experts […]

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How to Turbo-Charge Your Leadership with Informal Feedback

One of our most recent popular blogs was on bully bosses and featured a quiz to help determine if your boss is a bully or just a poor leader. A follow-up blog on leading up included five ways to deal with a bad boss. But what if you’re a bully or poor boss — and […]

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Leading Up: How to Lead an Ineffective Boss

Is your boss a good person who’s doing a bad job? Many ineffective leaders are. If you scored your boss less than 29 points on last week’s bully boss quiz, you can: Live with the status quo — but don’t jump on the Bitter Bus and “Cs the day” with criticizing, condemning, and complaining. Work […]

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Are You Squandering Money on Acquiring Rather than Retaining Customers?

Just how much does satisfying today’s customer reduce the cost of acquiring tomorrow’s? That’s the question headlining a recent article in Harvard Business Review. We know that satisfied customers lead to higher revenues. But how to quantify that to show senior executives the value of building a customer-centered culture? We assume that happy customers reduce […]

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You Can’t Raise Performance with Low Expectations

In his book, The Excellence Dividend, Tom Peters writes, “In an Oscar acceptance speech, the late director Robert Altman said: ‘The role of the director is to create a space where the actors and actresses can become more than they have ever been before, more than they’ve dreamed of being.'” You’ve likely had a limiting […]

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An Agile Culture Ripples Out From the Leadership Team

Many leadership teams seem to think that talking about agility will magically transform their organizations. If only change were that simple. Talking isn’t doing. A department, division, or organization’s culture ripples out from its leadership team. Organizational behavior reflects leadership team behavior. A team that wants to change “them” needs to start with a deep […]

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Is Your Team Out of Focus?

I’ve been interviewing senior leaders and reviewing documents to tailor a keynote presentation for the company’s executive strategy session this month. They’re a textbook example of effectively using the COVID crisis to renew and refocus their leadership and culture development. Their “strategic framework” succinctly cascades from vision, mission, and values to strategic goals, key initiatives, […]

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Balancing Management and Leadership: What’s Your Power Source?

Should leaders push or pull? Light a fire under people or stoke the fire within? Use position or persuasion power? Control with rules and policies or foster commitment with values and trust? Finding the right balance of management and leadership is a continuous challenge. Less effective managers use position power and get people doing things […]

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Changing Our World: 5 Steps for Coming Out of Our Crisis

In Shakespeare’s play, Hamlet says, “there is nothing good or bad but thinking makes it so.” This has become a widely quoted bit of wisdom. It’s both an ancient truth as a cornerstone of mindfulness and on the leading edge of cognitive psychology. Research on the nature of reality, consciousness, and quantum physics is putting […]

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Powerful Leaders Go Beyond Empowerment to Empartnerment

To fix organizational problems or make major changes, managers often hire consultants to analyze what’s happening and provide improvement recommendations. The consulting firm usually interviews people, runs focus groups, and gathers input from a variety of sources. Lots of good ideas are gathered and the best ones presented to leaders along with a recommended action […]

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Thoughts That Make You Go Hmmm on…Partnering not Patronizing

Sam Walton built Bentonville, Arkansas based Wal-Mart into the world’s largest retailer through treating staff as respected partners. One of his legacies was to “treat them as partners and they will treat you as a partner and together you will all perform beyond your wildest expectations.” A scout leader was trying to lift a fallen […]

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Trust Matters: It’s Critical in These Disruptive Times

Is your organization suffering from truth decay? Honesty, integrity, and trust are critical in chaotic times. We need everyone actively engaged in looking for innovative new ways to deal with unprecedented disruptions. In their study, Innovation by All, Great Place to Work concluded organizations with high-trust cultures involve and engage many more employees than most […]

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Bounce Back: 9 Ways to Strengthen Resilience

In Japan, the Daruma Doll is a good luck charm with a rounded bottom. When knocked down, it bounces back upright. This ability to bounce back is a symbol of perseverance and good luck. We’re getting knocked down pretty hard. Bouncing back is vital to getting through these tough times. Here are a few ways […]

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