As a senior citizen was driving down a divided highway his car phone rang. When he answered the phone his wife’s urgent voice came through the speaker system warning him, “Herman, Herman! It’s all over the news that a car’s been driving for miles on the expressway going the wrong way. Please be on the […]Read post »
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Keeping frontline staff engaged and energized is a growing problem. The leadership opportunities were just illustrated again last week in a couple of leadership development workshops with supervisors and managers who were frustrated by the low levels of morale and commitment from the staff on the teams they lead. They were quick to point to […]Read post »