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Tagged with 'feedback'

Use Feedback to Pinpoint Your Blinking Blue Dot

A few years ago, our family visited a corn maze. It was a series of pathways cut through a large cornfield. The corn was 7-8 feet high. Once in the maze, there was no way to see over the corn. It was a long and complex maze with many dead-ends and circular loops. Before we […]

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Many Leaders are Allergic to Feedback and Blissfully Ignorant

In our executive coaching and Extraordinary Leader workshops, we see a wide variety of responses to leaders receiving their 360 assessment feedback. We generally see one of these four responses: Prisoners of Score These participants are most often in workshops where the leader was forced to participate. They want to serve the minimum time in […]

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Bit by Innocent Bit, Are You Becoming a Sincere Hypocrite?

Most leaders don’t live by the motto: “do what I say, not what I do.” Their apparent hypocritical behavior is innocent and sincere. They simply don’t know that their actions are seen as out of step with their words. Not checking blind spots can lead to deadly highway accidents. Leaders who don’t seek feedback often […]

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Are you Building or Hallucinating a High-Performance Service Culture?

How reasonable would it be to hold a shipping dock worker responsible for the quality of the products in the boxes he or she is shipping? So how reasonable is it for managers to hold the final deliverer responsible for the quality of the products or services he or she is delivering? The person on […]

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Are You Throwing Gasoline on the Performance Appraisal Dumpster Fire?

Do you eagerly look forward to giving or receiving performance appraisals? Does the experience feel like being poked in the eye with a sharp stick? Are you doing the poking? Most people hate performance appraisals. Not only are they ineffective, they often scorch and burn. Research by Marie-Hélène Budworth, assistant professor of Human Resource Management […]

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Lip Service or Leadership: Are We Really in This Together?

Over the years, many managers turned, “people are our most important resource” into an empty cliché. Their behavior treated people as “assets with skin” or “human capital.” As one executive put it, “I’d really enjoy my job if I didn’t have to deal with people.” “We’re in this together” is the latest phrase ringing hollow […]

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Leading the Way: 13 Approaches to Navigate Through the Storm

Many people can sail the ship when the sea is calm. The real test is during fierce storms. Even mediocre managers can get by during calm times. Today’s massive storm calls for strong leadership. The American Pulitzer Prize winning author, Willa Cather once observed, “There are some things you learn best in calm, and some […]

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Constructive or Destructive: Is Feedback Stoking or Stifling Performance?

At our youngest daughter’s sixth birthday party, a five year- old boy hit Vanessa on the head. Asked to apologize, he politely refused: “Mr. Clemmer, I don’t apologize unless I see teeth marks or blood.” Many managers don’t realize the problems they’re creating unless they see teeth marks or blood. The most insensitive managers are […]

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Review of “The New Extraordinary Leader”

Almost 20 years ago, Jack Zenger and Joe Folkman began a two-year research project to review 360 assessments on over 20,000 leaders. They sought to pinpoint the leadership competencies differentiating the top 10 percent of leaders from the bottom 10 percent of leaders. Jack and Joe correlated assessments of the best and worst leaders against […]

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Poor Leaders Are Me-Deep in Fooling Themselves

André Gide, French writer and Nobel Prize winner for literature said, “The true hypocrite is the one who ceases to perceive his deception, the one who lies with sincerity.” Sincere hypocrisy came to mind when a workshop participant complained about how badly his manager and their bosses needed that very leadership development session. He said […]

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Courageous Leaders Ask for Feedback

Ignorance may be bliss, but it’s deadly to leadership effectiveness. And it’s often the mark of a blind and weak leader. Feedback-impaired leaders often mistake compliance for commitment. They might, for example, proclaim an open door policy and when no one enters their office to raise problems, believe there aren’t any serious issues to be […]

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Coaching and Feedback are Vital to Continuous Improvement

There’s an old story about a man walking into a drugstore to use the pay phone: “Hello, ABC Company, sometime ago you had an opening for an operations manager.  Is the position still available?”  After a slight pause, he continued: “Oh, you have.  Six months ago, huh?  How’s he working out?” A somewhat longer pause. […]

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Thoughts That Make You Go Hmmm on…”The Power of Feedback” by Joe Folkman

“The only people who are truly incompetent are those who refuse to listen to and accept feedback from others.” “People do not give equal attention to all attributes. Some characteristics count more than others. Understanding which characteristics are most critical is an essential element in bringing about change.” “Small changes in specific areas can have […]

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Having a Blast Working on My Latest Book

Some people like to build things with their hands. As Heather can certainly attest to, I didn’t get the handyman gene. My farmer father and my cabinetmaker brother got those. I’ve come to love the creative act of writing. My grandmother was a poet, so that set of genes made me much handier with a […]

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