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Tagged with 'employee engagement'

Magnetic Attraction: Building a Culture that Attracts, Engages, and Retains Top People

Is your team or organization experiencing: High “snicker factor” about values Diminishing discretionary effort Rising absenteeism Turnover of top people Declining customer service Resistance to change Lower trust and teamwork Slipping quality levels Reduced health and safety These are symptoms of the cultural malaise or dysfunction many teams and organizations are experiencing today. How many […]

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For the L of It: Leadership and Love

I once asked a manager how many people work for his company. He said, “About half.” After we assessed their organizational culture, we found he was overly optimistic. They had a very large number of disengaged people. It wasn’t hard to see why the organization’s results were poor and getting worse. As someone in a […]

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Manipulating Isn’t Motivating: Use These Powerful Approaches to Engage and Energize

Jake, a busker, walked into a bar and saw a crowd gathered around a table. On the table was an overturned pot with a duck doing a lively dance on top. Jake immediately saw the huge potential of this act. He negotiated with the bar owner and, agreed to buy the duck and pot for […]

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Are You Doing it…To…For…or…With…Your Team?

Many studies have shown the impact that control of our situation has on our health, happiness, and effectiveness. In one experiment a white-footed deer mouse was placed in a brightly lit cage. The mouse could press a bar to alter the light. The mouse reduced the lighting to a dim level. The next morning experimenters […]

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Webinar: What to Do About the Performance Review?

What’s your experience with performance reviews? How energizing and helpful are they — to give or receive? Do you look forward to performance discussions with excitement or dread? Do performance reviews in your organization boost, block, or befuddle effectiveness? In a Harvard Business Review article on “The Performance Management Revolution,” the authors write, “hated by […]

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Succession Planning: From Piecemeal Programs to Integrated Strategy

Studies show a growing sense of urgency for succession planning. One survey found 92% of respondents felt it was risky not to have a succession plan for key employees but only 25% of companies feel they’ve identified adequate successor candidates and less than half have a process for developing candidates. Other research shows 70% of […]

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Boost Customer Service with a Culture That Serves the Servers

With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to help. They seem to have bounced out of bed that morning thinking “how can I brighten our customers’ day?” Others are sour and surly. For them, customer service is an oxymoron and a huge pain […]

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Has Your Culture Created A Great Place to Work for All?

What’s the impact of being one of the 100 best companies to work for? What does it take to join this elite group? How does your organization or team compare? Since 1998, Fortune magazine has partnered with Great Place to Work to create its annual list of 100 best companies to work for. This year’s […]

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Webinar: 6 Key Ingredients for Inspirational Leadership – Discover Your Personal Recipe!

What does it take to be an inspiring leader? Positive and perky? Pep talks? High fives? I was invited by a hall of fame NFL quarterback to give a leadership presentation to his senior management team in their offices. He was building a very successful national company on a high growth trajectory. As we toured […]

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Webinar: 5 Factors in Effective Competency Models

Competency models can provide a central framework for defining the skills and behaviors essential to an organization’s success. A well-built competency model provides a strong support structure for leadership development, talent, and performance management. A robust competency model outlines the behaviors needed to create the organization’s desired culture. But how effective is your competency model? […]

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From Bah! to Aha! Five Leadership Lessons from Ebenezer Scrooge

One of my cherished holiday traditions is watching various movie versions of Charles Dickens’ much-loved classic, A Christmas Carol. Once our grandkids become old enough (a major highlight of this year was all three of our kids each had a baby), I’ll be able to watch my favorite version, The Muppet Christmas Carol, with them. […]

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5 Questions to Cut Through the Coaching Clutter

In the past four years the number of books on coaching available at Amazon has grown by 50% — from just under 30,000 to over 45,000. This reflects the growing understanding that effective coaching has a huge impact on individual, team, and organization performance. But this also shows there’s an overwhelming assortment of coaching theories, […]

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Webinar: Change Culture by Upgrading Leadership Development

We did a series of focus groups, interviews, and a feedback survey with a division of a large company to help Eric, the division manager, determine why their culture wasn’t performing at the level he wanted. We found that the shortfalls in the division’s levels of engagement, service, and productivity could be traced to the […]

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Ten Essential Vitamins to Avoid Meeting Indigestion

Last week we discussed research on the big problem with Binge Meeting Disorder and how ineffective meeting leaders create this major waste of time and energy. When leaders sharpen their meeting leadership skills and practice good meeting hygiene, team collaboration, psychological safety to speak up, team results, engagement, and energy levels soar. Many pre-post studies […]

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Let’s be Frank (IV): Redefining the role of leadership

Summer Reading Series Final Installment (4 of 4) Read Installment 1 and Installment 2 and Installment 3 Click to download the entire 4 part series as a PDF Some months after they had implemented the new leadership plan, Frank talked with Pat about how well the improvement process was going. He reported that energy and […]

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Let’s be Frank: In search of a company’s lost heart

Summer Reading Series  Installment 1 of 4 In the midst of that morning’s operations review meeting, Frank started wondering just how the company had lost its heart. As he looked around the meeting room he saw nothing but stern faces, apprehensive expressions, and a few stifled yawns. The humorous quips he had added to the […]

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Five Steps to a High-Performance Culture

Aesop, the ancient Greek fabulist and storyteller observed, “After all is said and done, more is said than done.” Culture change is a perfect example. Many leaders proclaim culture change is a key strategic objective. And for good reason. Culture’s been well proven as a critical “soft” factor that produces hard results. Signs of a […]

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4 Behaviors That Differentiate High-Performing Executives

The May-June issue of Harvard Business Review reports on an extensive 10-year study of “What Sets Successful CEOs Apart.” 14 researchers led by professors Steven N. Kaplan at the University of Chicago and Morten Serensen of Copenhagen Business School, drew from a database of assessments of 17,000 C-suite executives including more than 2,000 CEOs. The […]

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How to Boost Leadership Team (and Culture) Performance

Many organizations are struggling with low or mediocre levels of employee engagement, customer service, quality, safety, productivity, and innovation. This reflects uninspiring cultures of mediocrity created by harried leaders madly scrambling to keep up. An organization’s culture ripples out from the senior leadership team leading it. In “Is Your Leadership Team Slipping into These Traps?” […]

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Webinar: The Absolutely Vital Practice of Managers Giving Positive Feedback

Years ago I reported to Harold, a leader who proudly described his MBE approach —  “management by exception.” “If you haven’t heard from me, that’s a good sign,” he explained. “That means I think you’re doing just fine. I only deal with the exceptions. I look for problems and people that need correcting. Those are […]

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