A sign in a diner read, “Customers who feel our servers are rude should see the manager.” How true. Servers often reflect the level of service they are getting from their leaders. Rude or insensitive managers create that culture. As a customer, I’d rather not find out just how rude the manager is! Many organizations […]
Read post »“Do You Have What It Takes to be a Good Coach?” showing our research on the connection between coaching effectiveness and employee commitment. This blog also provides a link to take a coaching evaluation to see how you compare to outstanding coaches. This follows from Jack Zenger and Joe Folkman’s recent webinar on becoming a […]
Read post »We had over 400 sites join last week’s webinar on building extraordinary leaders and coaches. During this 60 minute webcast I outlined a high level and highly condensed overview of 5 keys to strengths-based leadership development and 6 steps to building a coaching culture with exceptional leaders. In this fast-paced webcast I rapidly covered: • Key […]
Read post »My last blog discussed the key findings and advice outlined in the Harvard Business Review article, “Making Yourself Indispensable” (click here to read that blog post). At the time that article appeared in HBR, executive coach and bestselling author, Marshall Goldsmith, interviewed Jack Zenger in his Huffington Post blog. Read the interview at “The Indispensable […]
Read post »I’ve just read an advance copy of Zenger Folkman’s new book, How to Be Exceptional: Drive Leadership Success by Magnifying Your Strengths. It’s an outstanding — it really is exceptional — leadership book co-authored by four of Zenger Folkman’s top executives. In upcoming blogs I’ll review and draw from How to Be Exceptional. Next week […]
Read post »Just after we announced our new relationship with Zenger Folkman a reader sent me an e-mail inquiry that directly hit an issue Zenger Folkman has researched: “Do you have any suggestions on how to promote and get buy in from employees regarding productivity standards? Any suggestions or resources you could give would be appreciated.” Getting employee […]
Read post »I recently ran a Moose-on-the-Table workshop for a major division of a large company going through the wrenching change of a wholesale restructuring and totally refocusing their business. Our session centered on fostering Courageous Conversations because their history of not addressing tough issues with each other was a major reason this division ran itself into […]
Read post »“A team of scholars led by University of Southern California management professor Theresa Welbourne discovered that investments in human resources are the strongest predictors of the survival of firms five years after an IPO…”The reason HR factors had a positive effect on longer-term performance was due to their effects on what we call ‘structural cohesion,'” […]
Read post »So many leadership topics to write about and so little time! I continue to stockpile research on personal, team, and organization leadership. Today’s blog draws from two research pieces I’ve been hanging on to for a while, waiting for a chance to share them with you. The first is about how “CEOs Misunderstand Employee Engagement.” […]
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