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Tagged with 'Emotional Intelligence'

Are You Being Poisoned by a Toxic Culture?

During a retreat with the leadership team of a large healthcare organization, we were running a little behind schedule so I said we’d move fairly quickly through the Responsibility for Choices principle in our leadership discussion. Fortunately, an astute participant piped up with, “Jim, I think we need to talk about our ‘blaming and disclaiming’ […]

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New Studies Show “Soft Skills” Are Now a Critical Priority

“The whole human side is now more important than skills or IQ. Everything we hear from clients is about the human aspects of leadership,” reports Rajeev Vasudeva, CEO of the Egon Zehnder executive recruiting firm. In a feature article on today’s “ultra-tight job market,” Fortune magazine concludes, “across industries, employers are prizing people skills, the […]

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The Unlikable Leader: 7 Ways to Improve Employee/Boss Relationships

Can a leader be highly effective (increase productivity, profitability, service/quality levels, boost safety, etc.) without being liked? Less effective leaders often think so. They might declare “it’s not a popularity contest, I don’t care if people like me; my job is to get results.” Unlikable leaders get results alright — poor and unlikable results. Zenger […]

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Stepping Up to Avoid Wallowing in the Swamp

The December 1 issue of Fortune magazine has an in-depth profile of Satya Nadalla, the new CEO of Microsoft entitled “The Man Who is Transforming Microsoft.” Writer, Andrew Nusca, was “on the road with Satya Nadella’s traveling rival show” during a recent whirlwind tour of Europe. During those busy few days Andrew gained insights into […]

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Key Leadership Lessons From Our Most Popular Workshop

Of all our custom keynotes and workshops topics, the most popular continues to be variations of Leading @ the Speed of Change. One reason for that is in today’s fast-moving world it’s easy to be overwhelmed by rapid changes and difficult problems. While we can’t control the changes, we can manage our response. It’s not […]

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Thoughts That Make You Go Hmmm on… Agile, Learning Organizations

“The learning organization can mean two things, it can mean an organization which learns and/or an organization which encourages learning in its people. It should mean both.” – Charles Handy, “The Age of Unreason“, Harvard Business School Press, Boston, pp 225 “Feedback is the lifeblood of the organization — the exchange of information that lets […]

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9 Key Behaviors Transforming Good Managers into Great Leaders

Balancing management and leadership has been a focus of our work stretching back through many of my books and our keynotes and workshops and leadership team retreats. Zenger Folkman’s research on the “differentiating competencies” that separate the bottom 10% from the top 10% shows that emotional intelligence is a major factor in leadership effectiveness. Good […]

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The High-Performance Balance: Management and Leadership

Employee engagement, customer satisfaction, safety, quality, and financial performance are slipping in many organizations. That’s often because organizations are over managed and under led. “People are our most important resource” has become a worn out cliché with a high “snicker factor.” Research shows that high performing teams and organizations balance the “hard” discipline of systems, […]

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Thoughts That Make You Go Hmmm on…Organizational Culture (Part One)

It is something to be able to paint a particular picture, or to carve a statue … but it is far more glorious to carve and paint the very atmosphere and medium through which we look … – Henry David Thoreau, American author, poet, and philosopher Before we can learn to lead, we must learn […]

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Beware the Self-Assessment Trap

As a senior citizen was driving down a divided highway his car phone rang. When he answered the phone his wife’s urgent voice came through the speaker system warning him, “Herman, Herman! It’s all over the news that a car’s been driving for miles on the expressway going the wrong way. Please be on the […]

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Becoming a More Focused Leader with Emotional Agility

Where did 2013 go?! Were the days of the past year a tornado of multi-tasking juggling endless e-mails, phone calls, hurried hallway conversations, and racing between meetings? Did you spend countless hours putting out fires and responding to one problem after another? A major leadership — and life — skill in today’s crazy-busy times is […]

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Avid Readers are Stronger Leaders

As an avid reader and author I was delighted to come across recent research on the impact of reading on leadership effectiveness. In a series of five experiments conducted by social scientists at the New School for Social Research in New York City, they found that readers of literary fiction scored higher in empathy and […]

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10th Anniversary of Publishing “The Leader Letter”

One of the most celebrated anniversaries is birthdays. This month is the 10th birthday of my monthly newsletter The Leader Letter.I published The Leader Letter in April 2003 to coincide with and announce the publication of my fifth book, The Leader’s Digest: Timeless Principles for Team and Organization Success. I signed thousands of pre-ordered books […]

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Research and Webinar on Poor Leaders Changing Their Spots

Alongside the now discredited belief that leaders are born not made is the equally erroneous view that bad leaders can’t shift their behaviors and become much better. This belief tends to be especially widespread about more seasoned and senior executives. In their Harvard Business Review blog “Bad Leaders Can Change their Spots” Jack Zenger and […]

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Strengths-Based Leadership Development Index

As 2012 winds down, ’tis the season for looking back at the year’s highlights. Harvey Schachter reviewed dozens and dozens of business, leadership, and management books for The Globe & Mail last year. As I contemplate my ever expanding must-read book list I am in awe of how many books he reviews. Harvey’s either a […]

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Is Your Culture Anchored in Strengths or Weaknesses?

Most organizations we’re working with today have declared a set of values. Posters, slides, banners, screen savers, newsletters, flyers, and framed parchments proclaim what the organization stands for. Many of these values statements assert a commitment to excellence, respect and integrity, customer focus, teamwork and collaboration, service/quality, responsiveness and the like. This is an important […]

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Positive Psychology, Strengths, and Leadership

I first encountered Martin Seligman’s work on the power of optimism in the mid eighties. I’ve been an avid reader of his research and groundbreaking work ever since. When he was president of the American Psychology Association in 1998, he founded the Positive Psychology movement. Last July, I attended the first Canadian conference on Positive […]

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Manifesto for a Leadership Development Revolution

I’ve been delivering keynotes, webinars, facilitating workshops, and discussing our Strengths-Based Leadership Development System for the past month with many highly experienced HR, Learning, and OD executives. It’s been fascinating to see most of them go through the same struggle I did when I first dug into the compelling research. On the one hand, comments […]

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At the Intersection of Revolutionary New Development Approaches

The pace around The CLEMMER Group these days may not be as frenzied as the U.S. presidential race but some days it feels like it! We’re not out on the campaign trail kissing babies or slinging mud at our opponents. But we have been very busy spreading the word about Zenger Folkman’s revolutionary leadership development […]

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Review of “How to Be Exceptional: Drive Leadership Success by Magnifying Your Strengths”

How to Be Exceptional couldn’t come at a better time. We’re standing at a very critical crossroad. Our organizations desperately want and need much stronger leadership at all levels. But a torrent of studies show most leadership development approaches aren’t working. We need a better way. We’re also at the intersection of powerful and revolutionary […]

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