Found 2 results for 'All'

Tagged with 'education'

Improving Customer Service: Avoid These Common Pitfalls and Traps to Education and Communication

My last blog post (The Why Generation) argued for investing much more time and effort in getting today’s younger generations of workers to understand and buy-in to why changes are needed in the programs, products, or services they support or provide. Strong and continuous education and communications is critical.  If you’re leading efforts to improve […]

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Time for a Leadership Check Up and Tune Up

The senior manager and support professionals we’ve been working with these days are nervous. There’s a lot of uncertainty and plenty of negativity inside and outside our organizations. As I saw in an offsite executive team retreat I facilitated in January, the biggest danger is that leaders allow themselves to be discouraged, demoralized, and de-energized. […]

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