My last blog post (The Why Generation) argued for investing much more time and effort in getting today’s younger generations of workers to understand and buy-in to why changes are needed in the programs, products, or services they support or provide. Strong and continuous education and communications is critical. If you’re leading efforts to improve […]Read post »
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The senior manager and support professionals we’ve been working with these days are nervous. There’s a lot of uncertainty and plenty of negativity inside and outside our organizations. As I saw in an offsite executive team retreat I facilitated in January, the biggest danger is that leaders allow themselves to be discouraged, demoralized, and de-energized. […]Read post »