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Tagged with 'Dell'

Book Review of “Good Company: Business Success in the Worthiness Era”

Good Company ties together the lessons we’re still learning from The Great Recession, and explains what’s fueling the occupy movements, shows how social responsibility and environmentalism is dramatically shifting business approaches, and identifies the rising power of customers. Good Company is an inspiring and uplifting read for those of us working to bring about a […]

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Defining The Second Ring of Service/Quality: Support That Satisfies

Third in a four part series on The Three Rings of Perceived Value. Today’s external customers or internal partners are looking beyond the core product or service (First Ring) to broader levels of support. The Second or Support Ring encircles a huge array of services and factors. Basically it includes anything an organization does to […]

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