The messenger must be the message. The most effective communication is face-to-face. But the most believable communication is behavior. We would all much rather see than hear a sermon. Many well intentioned managers lead change or improvement efforts that are all about changing everyone else while they carry on pretty much as before. They’re preaching […]
Read post »I’ve extensively quoted and cited the expanding body of emotional intelligence research for many years in my writing and workshops. This rigorous and ever deepening research provides hard evidence for the catalytic power of “soft skills” in personal, team, and organizational performance. EI brings empirical science and greater clarity to the fuzzy topic of leadership. […]
Read post »I’ve written quite a lot about coaching as a central leadership task. The CLEMMER Group is getting ever deeper into developing and delivering customized coaching workshops, competency models, performance management systems, and the like. I have over 300 citations, quotations, and research papers filed under coaching in my research database. Here are a few: “You […]
Read post »The June issue of my monthly e-newsletter, The Leader Letter, went out last week. In it I included an item from my April 30 blog posting responding to a workshop attendee who read one of my articles with a chart on moving from casual or moderate to intense levels of customer service. She also asked […]
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