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Tagged with 'customer service/quality'

12 Point Leadership, Coaching, and Culture Development Checklist

Why does study after study continue to show that 70% of leadership, culture, change, and other improvement efforts fail? There are many factors contributing to this persistently low success rate. The biggest element is leadership and organization culture. These two intertwined factors continually show up as the critical X factors. “Soft” leadership and culture boosts […]

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