Would you like to sharpen your personal, team, and organization’s leading edge? Would you like to learn how good managers can become great leaders? Step right up and buy Clemmer’s Magical Leadership Tonic!! The Ultimate Elixir that turns management weaklings into leadership giants!! Sorry. We just ran out. We don’t have a miraculous cure-all to […]
Read post »What’s the impact of being one of the 100 best companies to work for? What does it take to join this elite group? How does your organization or team compare? Since 1998, Fortune magazine has partnered with Great Place to Work to create its annual list of 100 best companies to work for. This year’s […]
Read post »Our organizations desperately want and need much stronger leadership and coaching at all levels. But most organizations aren’t significantly improving employee engagement, customer satisfaction, attracting and retaining top talent, succession planning, increasing health and safety, or energizing organization culture. Traditional leadership and coaching skill development methods are producing very little behavior change. Current approaches are […]
Read post »Here is a recap of our most popular resources over the past year. I hope you’ll have a little extra time over the holidays to catch up on any that you missed, or review any you found especially helpful: Blogs: “The Quality of our Communication Determines the Quality of our Lives and Workplaces“ “8 Factors […]
Read post »Employee engagement, customer satisfaction, safety, quality, and financial performance are slipping in many organizations. That’s often because organizations are over managed and under led. “People are our most important resource” has become a worn out cliché with a high “snicker factor.” Research shows that high performing teams and organizations balance the “hard” discipline of systems, […]
Read post »“I owe, I owe, so off to work I go.” “Work sucks, but I need the bucks.” “I’d rather be fishing/sailing/golfing/…” Surveys show that these phrases express the feelings of a growing number of frontline performers today. Too often these contagious feelings spread throughout a team or organization. How many of these attributes of cynical […]
Read post »360 assessments are now being used by over 85% of larger and leading organizations. As I wrote in “9 Problems with 360 Multi-Rater Assessments” there’s a growing backlash and resistance to their use because they often search for gaps and weaknesses. Our work with Zenger Folkman has shown that 360 data on a leader’s effectiveness can […]
Read post »How many of these points apply to your organization? High “snicker factor” on your vision, values, or mission statements Declining or stagnant employee engagement levels Absenteeism and “mental health days” Difficulty attracting or hanging on to top talent Waning or plateaued Client/Customer satisfaction Resistance to change Weak trust and teamwork Less than stellar service/quality levels […]
Read post »Whenever we ask a group of workshop participants how many rank employee engagement as one of their top priorities, most raise their hands. We’re encountering a growing number of organizations finding that their engagement survey ratings are slipping — and not just at the frontline employee level. A growing number of people — at all […]
Read post »8 Tips for a Better YOU Research shows that people who put proper emphasis on their own development impact their organization in significant ways. Multiple studies show how seeking feedback can increase leadership effectiveness, but ZF’s upcoming webinar on May 27 will take a deeper dive into self-development and the critical role feedback can play. […]
Read post »A friend who hasn’t seen a doctor in years was recently diagnosed with serious heart disease. He was immediately prescribed medication to reduce his blood pressure, control cholesterol, and thin his blood. His wife is fanatically devoted to natural remedies. She found a book arguing for cayenne pepper and garlic to soften and dissolve arterial […]
Read post »We have seen a dramatic increase in the use of coaching as a tool for leadership development over the past few years. And for good reason…the list of benefits is impressive: improved productivity high-energy company culture dynamic supervisor/employee relationships creative problem solving greater risk taking heightened innovation, and higher levels of customer service and satisfaction […]
Read post »Many organizations have increased their efforts to strengthen the coaching skills of their supervisors, managers, and executives. That’s because of mounting evidence showing that coaching effectiveness dramatically improves employee engagement, levels of customer satisfaction, productivity, safety, and profitability while reducing turnover, absenteeism, and costs. Coaching skills have an especially vital impact on “volunteerism.” This is […]
Read post »One of the highlights of the Leadership Summit was a keynote presentation by Jack Zenger and Joe Folkman on a critical topic that’s vital to the future of many organizations. In much of the Western World we’re on the edge of a dangerous talent precipice. For many it’s becoming a crisis. In America 60% of […]
Read post »As a senior citizen was driving down a divided highway his car phone rang. When he answered the phone his wife’s urgent voice came through the speaker system warning him, “Herman, Herman! It’s all over the news that a car’s been driving for miles on the expressway going the wrong way. Please be on the […]
Read post »Many attempts to improve customer service are variations of “the operation was a success but the patient died.” Customer service improvements and measurements often focus on a narrow set of customer interactions or a few steps in the service process. What’s missing is understanding and improving the customer’s entire experience. “The Truth About Customer Experience” […]
Read post »This month’s release of release of “Jobs” the biographical drama film starring Ashton Kutcher as Steve Jobs shows our continuing interest in this extraordinary leader. Jobs disrupted and redefined the music, smart phone, computer, and related industries. Jobs’ large legacy resulted from a few outstanding strengths that many called genius. The new film, previous books, […]
Read post »My last blog discussed the key findings and advice outlined in the Harvard Business Review article, “Making Yourself Indispensable” (click here to read that blog post). At the time that article appeared in HBR, executive coach and bestselling author, Marshall Goldsmith, interviewed Jack Zenger in his Huffington Post blog. Read the interview at “The Indispensable […]
Read post »“I will prepare and some day my chance will come.” This thought from 16th U.S. president, Abraham Lincoln, has long been an inspirational beacon for my own visioning and self-development. It was ringing in my ears again as I prepared my last two blogs on life’s uncertainty and after watching the new movie Lincoln during the holidays. Lincoln is […]
Read post »click to enlarge Many organizations recognize that highly engaged employees create dramatically higher levels of customer satisfaction. Highly engaged employees are less likely to quit and leave — or to quit and stay. A workplace with engaged employees is 2 – 3 times safer, more productive, creative, and producing much higher quality. Lots of organizations […]
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