Found 1 results for 'All'

Tagged with 'customer attraction'

Three Root Causes of Dropping Customer Service Levels

A television producer called me recently to discuss a story she’s working on around declining customer service levels and what to do about it. We agreed that there’s been a big drop in customer service over the past two years. I believe this problem is rooted in three common causes: Misuse of Technology – forcing […]

Read post »