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Tagged with 'Curt Coffman'

Five Common Pitfalls and Traps to Coaching and Developing

Whether it’s to increase service/quality levels, boost engagement and morale, strengthen teamwork, or improve safety, we’re working with many organizations to strengthen coaching and developing skills across the organization.  Through this work we run into some or many of these pitfalls and traps: Confusing “What” and “How” – this comes from confusing inspiration and knowledge […]

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Thoughts That Make You Go Hmmm on… Serving the Servers

Many of this month’s blog posts have been around improving the rampant levels of declining customer service levels in most organizations. Managers often point to frontline servers attitudes as the source of the problem and look for quick motivational or training fixes. But who hired the servers? Who trains them? Who provides the systems and […]

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Thoughts That Make You Go Hmmmm on…. Coaching

I’ve written quite a lot about coaching as a central leadership task. The CLEMMER Group is getting ever deeper into developing and delivering customized coaching workshops, competency models, performance management systems, and  the like. I have over 300 citations, quotations, and research papers filed under coaching in my research database. Here are a few: “You […]

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