As Yogi Berra would say, “It was Deja vu all over again.” Five years earlier, we’d conducted introductory service/quality improvement workshops for senior management and head office staff of a large company. Culture and feedback surveys gathered input before and during these follow-up workshops. The company clearly had problems with low engagement, faltering customer service, […]
Read post »As mentioned in my recent post, On Purpose: What Condition is Your Mission In?, spirit and meaning are missing in many organizations. The huge disconnect between our existential search for a deeper purpose and the empty words of mission statements is a major factor behind The Great Resignation. “Those who are able to inspire […]
Read post »“The learning organization can mean two things, it can mean an organization which learns and/or an organization which encourages learning in its people. It should mean both.” – Charles Handy, “The Age of Unreason“, Harvard Business School Press, Boston, pp 225 “Feedback is the lifeblood of the organization — the exchange of information that lets […]
Read post »“What we expect, that we find.” – Aristotle, Greek philosopher, student of Plato, and teacher of Alexander the Great “Much of life is a self-fulfilling prophecy. If you think the worst of people and show it, they will often prove you right. If the systems we design are based on the principle that people cannot […]
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