Found 4 results for 'All'

Tagged with 'Bain & Company'

Only Learning Leaders Can Transform the Extreme Rate of Transformation Failures

As Yogi Berra would say, “It was Deja vu all over again.” Five years earlier, we’d conducted introductory service/quality improvement workshops for senior management and head office staff of a large company. Culture and feedback surveys gathered input before and during these follow-up workshops. The company clearly had problems with low engagement, faltering customer service, […]

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Lead Change or Be Changed

Are you leading at the speed of change? If the rate of external change exceeds your rate of internal change, you’re going to be changed. Impermanence and disruptive change is a central life force. This never has, nor ever well, change. Constant, unpredictable, and sometimes very sudden change is as predictable and certain as death […]

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Time to Assess How You’re Using Your Time?

An old fable tells of a farmer with a wagon brimming full of cabbage heading to a new market. He stops for directions and asks, “How far is it to the market?” The man replies, “It’s about an hour if you go slowly but if you rush it will take all day.” It was a […]

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Managing Time Like Money

I am facilitating a series of leadership development and organization effectiveness sessions for 200 middle managers and senior executives of a public sector organization. One of the key issues we’ve focused on is the growing “expectations gap”– customers/clients are expecting more services while paying the same or less taxes. Of course, this doing-more-with-less pressure is […]

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