Looking beyond the commercialization of Valentine’s Day, it’s a great time to nurture our inner romantic and express gratitude for our loved ones. As I write I am listening to a randomized Beatles playlist. Of the nearly 200 songs on the list, “The Word” started playing as I began this blog post. Its opening lines […]
Read post »I used to love the sharp, fresh smell of ink and paper as I opened a new book and heard the creak of the spine cracking. Old, musty, and worn school readers gave off a sweet, warm odor that promised hours of entertainment and adventure. Books don’t seem to smell that way anymore. That’s probably […]
Read post »It’s a classic good news, bad news story. Consumers are willing to spend from 7 – 22% more for better customer service. But 60% believe organizations haven’t increased their focus on providing good customer service. That’s slipped from 55% in 2010. And 26% of this group feels organizations are paying less attention to service. The […]
Read post »Having just returned last weekend from three weeks of midsummer heat in Australia to the continuing deep freeze of winter in Canada, I am especially mindful of changing seasons. March is the month of the spring equinox. At this time of year, day and night are roughly 12 hours each, and the sun is at […]
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