Does your team/organization need more communication? Would you like to get more e-mails?
Most workshop participants give an emphatic yes in response to the first question and a deafening no to the second. Yet when told that team/organization members want more communication many leaders respond with ccing more people or sending more e-mails.
During the CEO forum mentioned in my last post (“Seven Deadly Time Traps for Leaders“) we discussed the growing challenge of dealing with overwhelming volumes of e-mails and electronic messages. And how younger generations use electronic devices as their main communication tool.
The next day I was honored with a Communication and Leadership Award from Toastmasters International president, Jim Kokocki, at a ceremony in Toronto. Later Jim and I discussed the changes and challenges of developing communication and leadership skills in today’s online world.
Like management processes and people leadership, it’s all about balance. Information Technology is critical today. And so is the human connection of verbal communications:
Powerful Verbal Communications
|Speaks to the head||Engages the heart|
|Quick and efficient||Establishes mutual interests|
|Impersonal and tone-deaf||Builds emotional/personal connections|
|Convinces with facts and analysis||Inspires with stories and examples|
|Easy to send negative/angry messages||Addressing tough issues with courageous conversations|
|Broadcast to large groups||Strengthens teamwork and engagement|
|Provides background and updates||Builds involvement and ownership|
We need both IT/E-Tools and verbal communication. It’s a matter of reaching for the approach that matches our objectives and the situation.