One organizational problem that keeps repeating itself is the high failure rate for implementing new organizational improvement efforts like increasing customer service levels, re-structuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like. I recently wrote an article on this recurring problem for a new column I am writing for HR Professional magazine. Here’s a link to a version of the article aimed at managers. It features a chart at the heart of the problem; bolt-on programs versus built-in culture change.
And here’s an interview I did for CTV’s Canada AM a while back on a similar topic:
Why Corporate Training Usually Fails