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New Studies Show “Soft Skills” Are Now a Critical Priority

...are prizing people skills, the so-called soft skills, more highly than before.” Jason Baumgarten, a search consultant at Spencer Stuart, advises leaders to attract today’s top talent by “making people feel they’re part of an organization that matters.” Adds HR chief at Intuit, Sherry Whiteley, people today “want to make...

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Soft Skills Becoming More Important In Highly Technical Environments

An editor for a major Information Technology (IT) publishing firm contacted me for an interview on how the Chief Information Officer (CIO) and IT staff have a tendency to focus narrowly on technology and down play teamwork, communication, and “people issues.” But, as she rightly pointed out, “soft skills are...

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More Evidence That Soft Skills Produce Hard Results

How frequently and effectively do you recognize, engage, and coach the people you lead? Are these strengths or weaknesses? How do you know? What’s your awareness of your self-awareness? As organizations rebound and rebuild for the coming years, these “soft skills” are key to higher performance. A Towers Watson study...

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Draw from Sales Training to Develop Critical Influencing Skills

...reasons they’re not listening. A large sub-set of leadership “soft skills” involves selling our ideas to others. What are you learning from the discipline of sales skills to get more people to listen — and to act? Further Reading: Thoughts That Make You Go Hmmm… on Influencing Others A selection...

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Emotions at Work: How Soft Skills Produce Hard Results

Emotions are the heart of life and leadership. Health, happiness, and high performance are highly dependent on emotions. In their seminal book, Primal Leadership: Realizing the Power of Emotional Intelligence, Daniel Goleman, Richard Boyatzis, and Annie McKee explain the book title by pointing to emotional impact as being at the...

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Boosting Your Emotional Intelligence

...CIO and CSO magazines. She also interviewed Daniel Goleman and other leading EI researchers and writers. The resulting article (“Soft Skills for CIOs and Aspiring CIOs: Four Ways to Boost Your Emotional Intelligence”) is excellent. You can read it online at http://www.cio.com/article/121200/Soft_Skills_for_CIOs_and_Aspiring_CIOs_Four_Ways_to_Boost_Your_Emotional_Intelligence/1. I’d love to get your experiences with personally...

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6 Key Takeaways from LinkedIn’s 2020 Workplace Learning Report

...Skills — “Soft skills are the essential interpersonal skills that make or break our ability to get things done. We think of them as foundational and every professional should be working to build them.” The top five soft skills are creativity, persuasion, collaboration, adaptability, and emotional intelligence. This is a...

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Three Keys to Leading a Virtual Team

...Technology tools allow us to leverage strong leadership skills or broadcast our lack of “soft skills.” AchieveGlobal’s study found that problems with virtual teams often come from lack of planning, and communication that isn’t a true two-way conversation. This is all too symptomatic of poorly used technology such as e-mail,...

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Don’t Let STEMM Leadership Be an Oxymoron

...typical of many technical team and project leaders who were promoted for their technical skills, experience, and ability to get things done, not their people leadership or “soft skills.” We discuss how coming up with strong solutions that aren’t well supported by team implementation often sputter and too frequently fail....

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To Keep You Growing: How to Avoid Being Stuck in the Muck

...lead teams, and the like. Prescription: Strengthen your Emotional Intelligence Emotional Intelligence research shows that up to two-thirds of a manager or professional’s success depends on their ability to understand and manage themselves and their own emotions, read the emotional tone of others, and build strong relationships. These “soft skills”...

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Nine Reasons Leaders Aren’t Leading

...needs to be, these reasons often emerge this look in the mirror: “Soft Skills” are Hard – technical and management skills are easier to define, measure, and apply. Comfort Zone – most leaders were promoted for his or her technical and management skills. Many aren’t given a cross-training map on...

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Conference Board Webinar: Leadership and Culture Development for Peak Performance

...the “soft skills” that produce hard results. Bolt-on Programs versus Built-in Process To avoid the high failure rate, leadership and culture change efforts must move from partial and piecemeal plans and programs to integration and alignment up, down, and across the organization. This includes reducing priority overload and building stronger...

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Losing Heart…and People: Confusing Efficiency and Effectiveness

...soaring and projected to get worse. As I listened to their leaders focus on hard processes, metrics, and systems it became crystal clear that the “soft skills” of leadership and culture weren’t even on their radar. Their plans to reduce their horrendous engagement and retention problem focused on better hiring/orientation...

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Why is Your Boss a Weak Leader?

...So, you now work for a clone of that ineffectiveness, a level or two above your boss. Promoted for all the wrong reasons: Organizations pay a lot of lip service to the importance of soft skills, “people are our most important resource,” and other warmed-over platitudes. But only the very...

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Book Review: “Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage” by Scott Keller and Colin Price

...decades of accumulating research showing that roughly 70% of organizational change programs fail. Central to that high failure rate are huge shortfalls in developing the “soft skills” of leadership and culture. This is what the authors mean by going beyond performance (“what an enterprise delivers to its stakeholders in financial...

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Learning is to Leadership as Seeding is to Reaping

...very thin indeed! Effective learning often comes from effective questions. Tomorrow we’ll publish the September issue of The Leader Letter pulling together all my August blogs. The issue asks and addresses these and many other questions concerning the “soft skills” of leadership and culture. May you read it and reap!...

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Podcast: Leveraging Leadership Time

...is vital Investing time and energy in building the “soft skills” — studies show that high-performing organizations invest much more here than most others 3. Strengthen Executive Team Effectiveness Look at the team collectively and individually to leverage strengths and counterbalance weakness Individual development and growth Improve executive team performance...

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Dehumanizing with AI, Automation, and Technical Optimization

...have decades of evidence that treating people like humans, not technology — so-called soft skills — builds a much healthier, safer, engaged, service-oriented, higher quality, and profitable culture. BUT…many of today’s fastest growing tech firms have regressed to using artificial intelligence, algorithms, and machine-learning optimization to throw us back to...

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Improving IT’s Internal Service Levels

...and CSO magazines. She also interviewed Daniel Goleman and other leading EI researchers and writers. The resulting article (“Soft Skills for CIOs and Aspiring CIOs: Four Ways to Boost Your Emotional Intelligence”) is excellent. You can read it online here. Click on “From Casual to Moderate to Intense Levels of...

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Smarten Up: Hone Your EQ Edge

...for the catalytic power of “soft skills” in personal, team, and organizational performance. EI brings empirical science and greater clarity to the fuzzy topic of leadership.   Off Balance: High IQ Leaders Often Have Lower EQ Many of our audience and workshop participants are STEMM (Science, Technology, Engineering, Mathematics, and...

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