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New Studies Show “Soft Skills” Are Now a Critical Priority

...are prizing people skills, the so-called soft skills, more highly than before.” Jason Baumgarten, a search consultant at Spencer Stuart, advises leaders to attract today’s top talent by “making people feel they’re part of an organization that matters.” Adds HR chief at Intuit, Sherry Whiteley, people today “want to make...

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Soft Skills Becoming More Important In Highly Technical Environments

An editor for a major Information Technology (IT) publishing firm contacted me for an interview on how the Chief Information Officer (CIO) and IT staff have a tendency to focus narrowly on technology and down play teamwork, communication, and “people issues.” But, as she rightly pointed out, “soft skills are...

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More Evidence That Soft Skills Produce Hard Results

How frequently and effectively do you recognize, engage, and coach the people you lead? Are these strengths or weaknesses? How do you know? What’s your awareness of your self-awareness? As organizations rebound and rebuild for the coming years, these “soft skills” are key to higher performance. A Towers Watson study...

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Draw from Sales Training to Develop Critical Influencing Skills

...reasons they’re not listening. A large sub-set of leadership “soft skills” involves selling our ideas to others. What are you learning from the discipline of sales skills to get more people to listen — and to act? Further Reading: Thoughts That Make You Go Hmmm… on Influencing Others A selection...

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Boosting Your Emotional Intelligence

...CIO and CSO magazines. She also interviewed Daniel Goleman and other leading EI researchers and writers. The resulting article (“Soft Skills for CIOs and Aspiring CIOs: Four Ways to Boost Your Emotional Intelligence”) is excellent. You can read it online at http://www.cio.com/article/121200/Soft_Skills_for_CIOs_and_Aspiring_CIOs_Four_Ways_to_Boost_Your_Emotional_Intelligence/1. I’d love to get your experiences with personally...

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6 Key Takeaways from LinkedIn’s 2020 Workplace Learning Report

...Skills — “Soft skills are the essential interpersonal skills that make or break our ability to get things done. We think of them as foundational and every professional should be working to build them.” The top five soft skills are creativity, persuasion, collaboration, adaptability, and emotional intelligence. This is a...

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Three Keys to Leading a Virtual Team

...Technology tools allow us to leverage strong leadership skills or broadcast our lack of “soft skills.” AchieveGlobal’s study found that problems with virtual teams often come from lack of planning, and communication that isn’t a true two-way conversation. This is all too symptomatic of poorly used technology such as e-mail,...

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Nine Reasons Leaders Aren’t Leading

...needs to be, these reasons often emerge this look in the mirror: “Soft Skills” are Hard – technical and management skills are easier to define, measure, and apply. Comfort Zone – most leaders were promoted for his or her technical and management skills. Many aren’t given a cross-training map on...

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Conference Board Webinar: Leadership and Culture Development for Peak Performance

...the “soft skills” that produce hard results. Bolt-on Programs versus Built-in Process To avoid the high failure rate, leadership and culture change efforts must move from partial and piecemeal plans and programs to integration and alignment up, down, and across the organization. This includes reducing priority overload and building stronger...

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Learning is to Leadership as Seeding is to Reaping

...very thin indeed! Effective learning often comes from effective questions. Tomorrow we’ll publish the September issue of The Leader Letter pulling together all my August blogs. The issue asks and addresses these and many other questions concerning the “soft skills” of leadership and culture. May you read it and reap!...

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Book Review: “Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage” by Scott Keller and Colin Price

...decades of accumulating research showing that roughly 70% of organizational change programs fail. Central to that high failure rate are huge shortfalls in developing the “soft skills” of leadership and culture. This is what the authors mean by going beyond performance (“what an enterprise delivers to its stakeholders in financial...

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Losing Heart…and People: Confusing Efficiency and Effectiveness

...soaring and projected to get worse. As I listened to their leaders focus on hard processes, metrics, and systems it became crystal clear that the “soft skills” of leadership and culture weren’t even on their radar. Their plans to reduce their horrendous engagement and retention problem focused on better hiring/orientation...

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Podcast: Leveraging Leadership Time

...is vital Investing time and energy in building the “soft skills” — studies show that high-performing organizations invest much more here than most others 3. Strengthen Executive Team Effectiveness Look at the team collectively and individually to leverage strengths and counterbalance weakness Individual development and growth Improve executive team performance...

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Customer-Focused IT

...research on Emotional Intelligence in my work. A few months earlier writer Diann Daniel interviewed me Daniel Goleman, and other leading EI researchers and writers. She wrote an excellent article entitled “Soft Skills for CIOs and Aspiring CIOs: Four Ways to Boost Your Emotional Intelligence” To read my comments and...

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Dehumanizing with AI, Automation, and Technical Optimization

...have decades of evidence that treating people like humans, not technology — so-called soft skills — builds a much healthier, safer, engaged, service-oriented, higher quality, and profitable culture. BUT…many of today’s fastest growing tech firms have regressed to using artificial intelligence, algorithms, and machine-learning optimization to throw us back to...

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Improving IT’s Internal Service Levels

...and CSO magazines. She also interviewed Daniel Goleman and other leading EI researchers and writers. The resulting article (“Soft Skills for CIOs and Aspiring CIOs: Four Ways to Boost Your Emotional Intelligence”) is excellent. You can read it online here. Click on “From Casual to Moderate to Intense Levels of...

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Interview Questions That Made Me Go Hmmmm….

...The Achieve Group (now AchieveGlobal) in the early eighties. What key strength do you think you bring to the industry? Blending the catalytic power of the “soft skills” of leadership with management processes and systems that build stronger people and stronger organizations. Who was your favorite teacher growing up and...

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Key Leadership Lessons From Our Most Popular Workshop

...“as is” compared to our “should be” Soft Skills, Hard Results – emotional intelligence, engagement, perceptions, and energy are powerful catalysts propelling teams and organizations to peak performance Assessing and Strengthening Timeless Leadership Principles: Energizing through vision, values, and mission Increasing influence outward and upward Fostering greater openness and transparency...

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Archived Webinar on Our Leadership and Culture Development Approaches Now Available

...Prioritizing Projects/Initiatives and Improving Major Processes – identifying and pruning/consolidating the scores of projects and committees, and reviewing communications, information, budgeting/planning, policies, etc In showing our approach to change and transformation, I emphasized that what’s often not understood nearly well enough in “soft skills” work like leadership and culture development...

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The Dutch Polder Model: Focusing on Our Common Goals

...old structure with its departmental silos. This increasingly common organization structure aims to balance local operating autonomy with standardized corporate processes and support systems. It’s a difficult and tricky balance requiring high levels of Emotional Intelligence and the leadership “soft skills” of influence, cooperation, and teamwork. This session was a...

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