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weLead Leadership Series

...the sidebars with stories, illustrations, or research. Some people like to follow along with logical text and then read the other areas. 6. Jim, many of the concepts and qualities of your organization resemble the “servant leadership” model. Is this simply a coincidence, and what are your personal feelings about...

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Thoughts That Make You Go Hmmm on…. Servant Leadership

...developed. What is “servant leadership?” Years ago The CLEMMER Group was helping a Client identify best leadership practices among their high performing managers. One especially effective manager’s leadership philosophy was one of the best definitions of servant leadership we’ve ever heard. He said, “Most of the people who work here...

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Are You a Servant Leader? Whom Do You Serve?

...Do your team or organizational values have a high “snicker-factor?” Whom do you serve? What about your team? Your organization? Further Reading: Greenleaf Center for Servant Leadership Are You a Level-Six Leader? Thoughts That Make You Go Hmmm on… Servant Leadership A Customer Culture is Built on a Service Ethic...

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Pathways to Performance – Chapter Summaries

...the other way around. This belief is nourished by a personal principle that success comes through serving others, i.e. servant leadership. On one hand leaders provide direction. On the other they serve, seeking ways to better serve customers, external partners and internal partners. It’s another powerful and/also paradox to be...

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Use This 10 Point Checklist for a Leadership Check Up

...grow, develop, and take ownership of what needs to be done? Do you actively practice servant leadership and constantly seek to understand what’s de-motivating people and involve them in finding ways to reduce, overcome, or work around the barriers and energy drainers? How are you doing? Which are your greatest...

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Leading the Way: 13 Approaches to Navigate Through the Storm

...while understanding and positively influencing the emotions of others. Servant Leadership — serve your servers and the teams you lead to energize, engage, and enable. Balance information and communication — don’t confuse electronic and verbal communication. Leadership is a two-way, interactive dialogue that engages and energizes. Navigating stormy seas is...

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Leadership Lessons from Pfizer-BioNTech’s Vaccine Development

...is classic servant leadership. It flows from a critical question central to every leader: whom do you serve? Most high-performing cultures turn their organizations upside down to serve those who are serving customers. Reflecting on the outstanding Pfizer example and Bourla’s article, the editors of Harvard Business Review, conclude, “Organizations...

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A Customer Culture is Built on a Service Ethic

...belief system that management systems and technology exist to serve people. This is an extension of the effective leader’s personal purpose built around the key service principle that success comes through serving others. Servant Leadership “I don’t know what your destiny will be, but one thing I know; the only...

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How to Motivate Employees to Attract New Customers in a Recovering Economy

Last month Return on Performance magazine asked me to respond to a series of questions on motivating employees to attract new customers in a recovering economy for their “Winning Tips” section. My responses below reflect many of the internal service and servant leadership themes found throughout my work – and...

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The Challenges New Managers Face

...more power. Taking a hard look in the managerial mirror would result in many more happy offices. Servant Leadership – highly effective managers serve and support the people on their team. Too many new managers see their role as command and control. Navigating Change – it’s easy to be pulled...

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A Coach’s Playbook for Leaders

...unhappy and likely mismatched to his or her job. If training, developing or some of the other coaching approaches don’t appreciably improve performance, helping the individual find new work inside or outside the organization will put everyone out of their misery. Servant leadership So much of what is done by...

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Inside Out: Beyond Motivation to Inspiration

...also outlined “servant leadership” and other core elements that create inspiring environments at https://www.clemmergroup.com/a-coachs-playbook-for-leaders.php. If you really want to dig deep into the extensive amount that I’ve researched and written about this issue, type “motivation” into the search engine on our web site, and review a series of articles and...

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Retaining Top People

...A whopping 80 percent of respondents said the work environment was the biggest factor. This was described as servant leadership, trust and cooperation, family friendly policies, work-life balance, and credible and fair management. Curt Coffman, co-author of First, Break all the Rules: What the World’s Greatest Managers Do Differently and...

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Strong Leaders Serve and Support

...off. I try to do this every day.” This is a great example of “servant leadership” or the core value of stewardship that is the hallmark of many highly effective leaders. See my post “Are You a Servant Leader? Whom Do You Serve?” for the origin of this term and...

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Poor Customer Service: The Writing is on the Wall

...the organization. Leaders with deep servant leadership or service ethic lead organizations with consistently high service levels. They serve the servers. This sign on the wall of struggling diner points to a root cause of poor customer service: Customers who feel our servers are rude should see the manager. Further...

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Dunking Trainees in the Training Tank Often Makes Things Worse

Recently a training director asked for a customer service training workshop. As we discussed what she was looking for, it became clear she wanted “customer courtesy” or “smile 101” training. I asked about senior leaders’ active involvement in building a customer-centered culture. Nope. They wanted her to fix the frontline...

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How Customer-Centered is Your Organization?

...highest levels of service/quality enjoy the richest rewards. A Customer Culture is Built on a Service Ethic Technomanagers are leaders who focus first on technology and management systems, before focusing on their customers and internal/external partners. They must discover the key “servant leadership” principle — success comes through serving others....

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Centralization vs. Decentralization: Are You Asking the Right Questions?

...have a neutral third party consolidate and feedback the responses or use an anonymous reporting service like SurveyMonkey. This is “servant leadership” in action. As Baseball Hall of Fame player and manager, Casey Stengel (nicknamed “The Old Professor”), put it, “managing is getting paid for home runs someone else hits.”...

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Internal Partners

...supporting those who do. The first step to improving an organization’s performance is to better serve the servers and producers. This “servant leadership” means closing “we-they gaps” and bringing all parts and levels together as partners focused on improving service/quality to the organization’s customers. Signs of Weak Internal Partnering: Servers/producers...

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