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From our Blog

See It to Be It: Visualizing Your Ideal Future

Decades of research has proven the power of visualization in athletics, health, and personal, team, or organizational effectiveness. We become what we think about. The following is an exercise I’ve used personally, with my wife, Heather, and many groups. Recently I led a group of high potential leaders through this guided imagery process as part […]

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Culture Change: Avoid These Credibility Gaps and Traps

How big is your organization’s aspire/live gap? Does your rhetoric match reality? Is your audio synced with your video? Research and advisory company, Gartner, recently surveyed 7,500 employees and nearly 200 HR leaders of global companies and had in-depth interviews with 100 HR leaders. They found “on average, 69% of employees don’t believe in the […]

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Poor Customer Service: The Writing is on the Wall

Imagine sitting in an overcrowded medical clinic waiting room and spotting this sign on the wall, “When your number comes up, please have your symptoms ready.” You won’t likely ever see that sign. It’s too honest. But there’s a high chance you’ll encounter that attitude. Too many organizations are inside out rather than outside in. […]

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