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  • Leadership Development and Coaching Skills Workshops

    The Extraordinary Leader
    &
    The Extraordinary Coach

    Toronto – June 19 & 20

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  • Leadership Keynotes,
    Workshops, & Retreats

    Highly customized sessions on Leading Change, Leadership Inspiration, Balancing Management Systems and People Leadership, Service/Quality Improvement, Strategic Planning, Team Building & more.

     

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  • Stronger People.
    Stronger Organizations.

    For over 20 years we have made people better for organizations and organizations better for people through leadership development and skillbuilding.

     

     

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  • Culture & Organization Development

    Leadership and organization culture are THE critical X factors to improving customer service, quality, safety, productivity, innovation, employee engagement, restructure, or new technologies.

     

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  • Zenger Folkman
    Strengths-Based Leadership

    Developing extraordinary leaders and empirically showing their performance impact on sales, profits, employee engagement, health and safety, turnover, and customer satisfaction.

     

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From our Blog

Are You Being Poisoned by a Toxic Culture?

During a retreat with the leadership team of a large healthcare organization, we were running a little behind schedule so I said we’d move fairly quickly through the Responsibility for Choices principle in our leadership discussion. Fortunately, an astute participant piped up with, “Jim, I think we need to talk about our ‘blaming and disclaiming’ […]

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Moose Mess: Boeing’s Culture May Have Caused Those Tragic Crashes

In the wake of two fatal crashes of Boeing’s new 737 Max jets, Harvard Business School professor and author of a new book on creating psychological safety in the workplace, Amy Edmondson, published an article on Boeing and the Importance of Encouraging Employees to Speak Up. She writes, “The accidents and the resulting media attention […]

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Is Your Culture Powering or Souring Your Brand?

Imagine trying to cool your house in the middle of a tropical heat wave when you’ve left all the windows and door wide open. That’s brand management in many companies. Companies spend big dollars on research, marketing, and promotions to attract customers. But poor service experiences don’t match the brand promise. So customers drift away […]

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