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  • Leadership Development and Coaching Skills Workshops

    The Extraordinary Leader & The Extraordinary Coach

    Toronto, ON – June 21 & 22

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  • Leadership Keynotes,
    Workshops, & Retreats

    Highly customized sessions on Leading Change, Leadership Inspiration, Balancing Management Systems and People Leadership, Service/Quality Improvement, Strategic Planning, Team Building & more.

     

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  • Stronger People.
    Stronger Organizations.

    For over 20 years we have made people better for organizations and organizations better for people through leadership development and skillbuilding.

     

     

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  • Culture & Organization Development

    Leadership and organization culture are THE critical X factors to improving customer service, quality, safety, productivity, innovation, employee engagement, restructure, or new technologies.

     

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  • Zenger Folkman
    Strengths-Based Leadership

    Developing extraordinary leaders and empirically showing their performance impact on sales, profits, employee engagement, health and safety, turnover, and customer satisfaction.

     

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Positive Psychology and Well-Being – 4th Canadian Conference

Work is a four-letter cuss word for too many people. Monday morning is often the toughest time of their week. Too many people are mumbling, “I owe, I owe, it’s off to work I go” as they trudge off to check into their “day prison.” In other workplaces people are leaping out of bed in […]

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Boost Customer Service with a Culture That Serves the Servers

With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to help. They seem to have bounced out of bed that morning thinking “how can I brighten our customers’ day?” Others are sour and surly. For them, customer service is an oxymoron and a huge pain […]

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Global Organization Excellence Index: What’s the State of Your Culture?

Over the last few decades research on the key elements of top performing organizations has dramatically increased. When I wrote Firing on all Cylinders, organization effectiveness frameworks focused on service and quality improvement and were just being developed in Canada, the U.S., Japan, Europe and other countries. The book’s “cylinders” framework draws from that research […]

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