In the wake of two fatal crashes of Boeing’s new 737 Max jets, Harvard Business School professor and author of a new book on creating psychological safety in the workplace, Amy Edmondson, published an article on Boeing and the Importance of Encouraging Employees to Speak Up. She writes, “The accidents and the resulting media attention […]
Read post »Imagine trying to cool your house in the middle of a tropical heat wave when you’ve left all the windows and door wide open. That’s brand management in many companies. Companies spend big dollars on research, marketing, and promotions to attract customers. But poor service experiences don’t match the brand promise. So customers drift away […]
Read post »During a keynote presentation on balancing technical expertise, management, and leadership at a company conference of senior managers, I discussed how very smart managers with deep technical expertise frequently direct rather than develop others (often seen as micromanaging). Really bright “techno-managers” can come across as “if I want any of your ideas, I’ll give them […]
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