Strategic Process Management

All organizational work is part of one or more processes. At their very broadest, macro processes can span an entire organization and cut across all major functions or departments. Examples of macro processes include the design and development of new products/services; producing products or delivering services; product order or service request fulfillment; invoicing/accounting, and collecting money; inventory management and logistics; information management; admitting, discharging, and transferring patients; or generating leads and making sales.