"A new approach to leadership that goes against what I held true in the past. The information presented invigorates a new directive in applying and learning leadership skills."Stephen Collins, General Manager, Home Building Centre Gravenhurst, Gravenhurst, ON
"The tools are fabulous! They suit my planning style perfectly."Linda Rayner, Director of Operations, Developmental Disabilities Resource Centre, Calgary, AB
"Clear, simple to understand, great speaker, man of integrity and understands fully the rules to improve any management team."David Byrd, Regional Sales Director, Miller Bearings, Orlando, FL
"Charismatic and informative, clear explanation of concepts."Courtney Butler, Manager, Marketing & IT, Miller Bearings, Orlando, FL
"Very good communicator. Helped me to realize some strengths and weaknesses in my management/leadership style."Brent Davis, Branch Operations Manager, Miller Bearings, Oscala, Fl.
"Excellent discussion of thought provoking issues!"Bill Bierberbach, President, Miller Bearings, Orlando, FL
"Able to inspire thought, idea sharing and help to get companies/departments to see the need for helping one another for the good of the company goal."Cam Bowles, Director of Customer Relations, Sysco Food Services Of Calgary, Calgary, AB"Very energetic and positive. Jim kept my focus all day."Jason Pikta, Supervisor, Sysco Food Services Of Calgary, Calgary, AB"Very thought provoking, helped me consider my weakness and plan my improvement process."Craig Giles, Director of Operations, Sysco Food Services Of Calgary, Calgary, AB"Real person who has learned from experience and enjoys passing on his knowledge."Mike Borland, District Sales Manager, Sysco Food Services Of Calgary, Calgary, AB"Really makes you think about life."Blair Schmidt, Director of Merchandising, Sysco Food Services Of Calgary, Calgary, AB"Provided a unique, but simple perspective on how to view change and how to stay above the line."Trevor Hoch, Human Resource Generalist, Sysco Food Services Of Calgary, Calgary, AB
"Funny and inspiring, a whole different outlook on change and how to be more positive to this change and get on the train to navigator. I would highly recommend Jim and his workshop."Darlene Glover, Office Administration, G4S Security Services, Markham, ON"Encouraged us to not be victims. Don't waffle on the line. Ask questions. Don't let fear get in the way."Sherrie Mark, Accounting Coordinator, Resiance Corporation, Calgary, AB"Well worthwhile. Jim is not only dynamic, but a very insightful speaker."Barry Chow, Executive VP and Co-CEO, Resiance Corporation, Calgary, AB"I felt the authenticity in Jim's presentation, and I felt that he walks his talks."Dr. Tareq Alsuwaidan, General Manager, Alresalah TV, Kuwait, Alsafat, Kuwait"A very effective presenter. Tips and techniques with research support."Zhenhua Wang, I/O Grad Student, Industrial Organizational Psychology, University of Waterloo, Waterloo, ON"Today was like water for a thirsty leader. I came looking for ideas and inspiration and I definitely got it! Sometimes we get so caught up in the firefighting we forget to load up on the water."Lesley Young, Director, Organizational Growth and Learning, Blue Mountain Resorts, Collingwood, ON"A pro! Will make you think about leadership in whole new way."Gail Dawkins-Wood, Director, Sysco Food Services of Calgary, Calgary, AB"He speaks about all the 'real' stuff, stuff we know we should be doing, and he reminds us and gets us to figure out ourselves how we can do it."Patricia Williamson, Skills Manager, Air New Zealand, Auckaland, New Zealand"Entertaining, very useful and appealing to all. We are introducing service quality and the session was very appropriate and reinforced what we are trying to do."Chris Nassenstein, Group Manager, Engineering, Air New Zealand, Auckland, New Zealand"Jim is very engaging and talks common sense! Can totally relate to our roles."Michelle Robinson, CC Manager, Air New Zealand, Auckland, New Zealand"In a short space of time (1 hour) Jim can centre you back on to the importance of leadership in our misson of being brilliant!"Juliet Breen, Manager Emergency Response & Paxio Manager, Air New Zealand, Auckland, New Zealand"Jim made the material very relevant to our organizations particular needs and challenges."Kirsten Jones, Service Quality Manager - Engineering Services, Air New Zealand, Auckland, New Zealand"Very useful, plenty of good ideas. Refreshing."Mark Dimond, Production Leader, Air New Zealand, Auckland, New Zealand"Worthwhile, well presented in a fast moving setting. Well tailored to our organization."Sam Lachman, Manager Narrowbody Business, Air New Zealand, Auckland, New Zealand"Really well presented, humorous and motivating. Very inspired to put into practice."Carolyn Hope, HRIS Manager, Air New Zealand, Auckland, New Zealand"Clear and concise communicator with a depth of knowledge and expertise in leadership."Chris Wright, HR Analyst/SQ Culture, Air New Zealand, Auckland, New Zealand"Jim's Customer Centered Leadership course is very interactive with heaps of relevant stories/hints/tips to support our service quality initiative."Chris Reed, CI Manager, Air New Zealand, Auckland, New Zealand"Great information. Great speaker. Great idea to take back to the office. Practical examples and ideas."Paula Stodalka, Visitor Services Coordinator, Tourism Medicine Hat, Medicine Hat, AB"Great tools and resources to help organizations deal with issues in a fun and productive way."Adam Ledwon, Operations Manager, Spring Lake RV Resort, Spring Lake, AB"It was a great seminar to motivate on the marriage of leadership and management."Hala Dehais, Tourism Sales Coordinator, Calgary Stampede, Calgary, AB"Jim is a great speaker and covers great content. I appreciated the booklet, especially all the great added value referring to books, websites and fee stuff on his own website."April Burrows, General Manager, Strive, Guelph, ON"It's a simple, common sense approach to overcoming issues and negativity in business."Benny Giannotti, Branch Manager, Windsor Factory Supply Ltd., London, ON"Our Senior Managers and participants found the session very informative and commented that they would have liked it to be a little longer...I would like to once again thank Jim for sharing his enthusiasm, knowledge, and learning's with our management and staff."Janice Kochan, Mgr., Marketing Research, Planning and Service Quality, The Co-operators, Guelph, ON"You exceeded our expectations! I can't remember so much positive feedback from a group following an outside presentation. I am feeling very good about where we are at vs. where we have come from, thanks so much to The Clemmer Group for helping us along the ‘Road to Excellence.'"Gary Wilson, Senior Vice President-Canada, Laidlaw Education Services, Burlington, ON"Excellent, practical real world applicable ideas and principals. Refreshing and rewarding. A great opportunity to gain perspective and then put ideas into action."Paul Merrick, General Manager, Field Sales & Operations, Purolator Courier Ltd., Richmond, BC"The past 2 days has and will continue to challenge me to look at how I lead people, and not always manage them. Thanks very much. Tremendously insightful."Clint Caron, District Manager, Purolator Courier Ltd., Calgary, AB"One of the most informative sessions I have attended, and delivered with humor and enthusiasm."Mary Thordarson, Vice President, Sales & Marketing, Terra View Homes, Cambridge, On"I would be very remiss if I did not express my delight regarding the excellent seminar you conducted for the Institute in Canmore, Alberta. All 25 participants were totally unanimous in requesting you return to deliver another seminar. You were able to satisfy the needs of the bigger home builder company executives (400 - 600 homes per year) as well as make the same information absolutely relevant to the small home builder company (10 - 50 homes per year). Most notable was the great enjoyment expressed by everyone in working with you. I have been involved in education and training for over 30 years. I can recall at best, only two other occasions where so much enjoyment in what they were learning percolated so quickly through a group of people consisting mostly of strangers. I give you my heartfelt personal thanks for these results. It makes my job of locating high quality seminar leaders such as yourself that much easier."Pat Almond, Alberta Home Builders Institute, Calgary, AB"Great examples. Very easy to listen to, the day went flying by."Linda Swanston, Club Manager, Highwood Golf and Country Club, High River, AB"Jim has been a speaker for a Staubach Company meeting and has conducted consulting sessions with some of our divisions. He is the expert on service and quality for successful business. His presentation can result in immediate benefits for any group or corporation."Roger Staubach, Chairman & Chief Executive Officer, The Staubach Company, Dallas, TX"Excellent to understand the past, present and most important...the future factors that are required to lead and have others follow that lead."Glen Stark, Assistant Squash Professional, The Glencoe Club, Calgary, AB"Opened my mind to further research areas we touched on today and take a real look at how I do things, both personal and at work. Lead by example."Bernie Sim, Director of Operations, Eau Clair YMCA, Calgary, AB"Great day, looking forward to further enhancement thru your books and emails."Michael Plouffe, Club Manager, Henderson Lake Golf Club, Lethbridge, AB"Excellent, concise, inspiring and fun."Chris Niddrie, Sous Chef, Willow Park Golf & Country Club, Calgary, AB"Very funny and entertaining presentation. Group work was well spaced and helped move the presentation along nicely."Cameron McKay, Dining Room Supervisor, Mayfair Golf and Country Club, Edmonton, AB