In many organizations, work activities and individual tasks, at all levels, have not been effectively planned and organized as part of a bigger, cross-functional picture. Walled inside their "functional silos," managers and their teams focus on taking care of their own part of the sales, marketing, production, delivery, or support process.
All organizational work is part of one or more processes. At their broadest, macro processes can span an entire organization and cut across all major functions or departments. At their narrowest, micro level processes are the work activities, methods, or procedures used by individuals or small groups that make up the myriad of tasks within the broader macro processes.
Through effective process management, cycle times have been reduced from months or weeks to hours or even minutes, costs have been cut by factors of ten or more, product or service delivery times have been slashed, productivity has soared by hundreds of percent, and error rates have dropped by similar amounts.
Why Process Management:
Steps to Process Management:
Process Management Pitfalls and Traps:
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Focus & Context
1. Vision, Values, and Purpose
Customers & Partners
3. Internal Partners
4. External Partners
Strategy & Direction
5. Strategy, Structure, and Roles
6. Goals and Priorities
Measures & Rewards
7. Measurement and Feedback
8. Reward and Recognition
9. Review, Assess, Celebrate, and Refocus
Processes & Systems
10. Process Management
Learning & Development
12. Education & Communications
13. Skill Development
15. Innovation & Organizational Learning
16. Improvement Infrastructure/Process