By Jim Clemmer
Part TWO of TWO
"A process is only as strong as its weakest think."
Process management is an invaluable part of disciplined management systems and using technology effectively. Reengineering and incremental process improvements can have such a profound impact on organizations, that many managers focus almost exclusively on these powerful tools and techniques. But experience clearly shows that if process management isn't well integrated within a larger improvement effort, it will eventually wither and quite likely die. That bigger picture includes Context and Focus (vision, values, and purpose), pinpointing customer/partner performance gaps, exploring, searching, and creating new markets and customers, innovation and organizational learning, establishing goals and priorities, and extensive Improvement Planning.