Leading @ the Speed of Change: Aligning People, Processes, and Personal Effectiveness for Continuous Success
Anyone can lead when things are smooth. It’s when the going gets tough that our leadership is truly tested — and most needed. How we respond — as Navigators, Survivors, or Victims — determines our personal and organizational effectiveness. Strong leaders navigate toward high performing teams and organizations by balancing the discipline of systems, processes, and technical skills on a foundation of effective people leadership. That foundation is built by effective application of the seven Timeless Leadership Principles.
Leading a Customer-Centered Organization: Building a Service/Quality System for Exceptional Results
Customer satisfaction levels have been steadily dropping across North America and Europe. Most attempts to improve customer service are too superficial or overly reliant on technology. Fifty to seventy percent of these “bolt-on” efforts fail because they don’t “build in” the organizational culture and core processes needed to increase service/quality. Drawing from almost thirty years of research, writing, and experience helping thousands of managers, Jim outlines the organizational keys and practical leadership steps for higher customer satisfaction.
Leading a High-Performance Culture: Fostering an Energizing Environment That Inspires Peak Performance
Two decades of research shows that an organization’s culture is the key factor in its performance. Now, more than ever, organizations need the bonding glue of a strong culture to hold everything and everyone together. High performing organizations pull together the intangible leadership issues that define their unique character and rally people around a deeper sense of purpose and core values. These powerful emotions are made tangible through the strong implementation of processes and systems that translate ideals into action.
Leadership That Lives the Brand
A company’s external brand is ultimately only as strong as the organization’s internal cultural leadership. And customer experience is where brand is built, not in the marketing budget. High performing organizations pull together the intangible leadership issues that define their unique character and rally people around the brand’s promise. These powerful feelings are made tangible through the strong implementation of management processes and systems that translate ideals into action.
Leading a Magnet Organization: Attracting and Retaining Top Talent for Strategic Advantage
Demographic projections clearly show that getting and keeping good people will become the defining organizational issue. Intense competition for the best people has just begun. The most successful organizations will be those “magnet organizations” with a strong management reputation or “leadership brand.” Organizations with low emotional engagement and commitment will pay an ever higher price in turnover, absenteeism, morale, and failure to attract top performers.
Leading High-Performance Teams: Harnessing the Power of Collaboration and Teamwork
Despite all the team talk calling a group of people a team doesn't make it one. Most groups are usually just a collection of individuals who meet periodically. Many groups aren’t teams because they lack focus, confuse team building and team development, mistake busy-ness for progress, are undisciplined at setting priorities, have poor processes, or suffer from a victim mentality. Strong teams excel in a few core leadership skills and use approaches that galvanize collaboration and get everyone pulling together.
Courageous Leadership for Health and Safety: Improving Safety and Building Healthier Workplaces
There are very few strictly “safety problems.” But there are many leadership and organization effectiveness problems that show up in accidents, sickness, and poor performance. Like incompetent doctors, ineffective managers often make people sicker. Research shows that staff members involved in accidents or with higher levels of sickness have lower levels of job and organizational involvement and input. Strong leadership rippling throughout an organization leads to dramatically higher health, safety, and performance.
Lean Leadership: Energizing Lean, Six Sigma, and Other Quality/Productivity Improvement Initiatives
These powerful tools and techniques often fail because they are “bolted on” rather than “built in” to the way the organization is operated. Improvement professionals and staff support groups are given mandates to provide “sheep dip” training or use project teams to drive up quality, productivity, and service levels. In the absence of strong and congruent leadership, one-half to two-thirds of these efforts will fail. Leadership levels either increase “the snicker factor” and make people more cynical about what they see as jumping on the latest fads, or the effort becomes a pivot point to transform performance.
HR Leadership @ the Speed of Change: From Administrators to Strategic Change Partners
A department, region, division, or entire organization's performance ripples out from the management team leading it. HR professionals often recognize the need for management team development because they can get caught in the bind of accountability to implement initiatives aimed at culture change, leadership development, customer service improvement, and the like with a management group that is not an effective leadership team. Strong HR leaders facilitate both the management team’s development and the building of a robust implementation plan.
Personal Growth for Front Line or Management Staff
Growing @ the Speed of Life: Achieving Enduring Personal, Career, and Family Success
At home or in the workplace, how we respond to change determines our personal and professional growth. A central theme of this presentation is that leadership is an action not a position. We all need to be leaders regardless of our formal title or role. Drawing from his best-selling book, Growing the Distance (over 100,000 sold), Jim outlines the key elements of successful and sustained leadership, personal growth, and change. Like his book, Jim’s powerful presentation weaves together humorous quips, light hearted stories, personal examples, and ageless fables with “growing points” that “drive you to thinking.”
Navigating Change and Adversity: Thriving in Turbulent Times
Sailing through life is easy when our seas are calm. It’s much tougher when clouds and darkness engulf us, vicious storms hit, and we lose sight of land. How we respond — as Navigators, Survivors, or Victims — determines our health and happiness. It’s an inside job. Modern research and ancient wisdom shows that our inner lives determine our outer circumstances. Navigating our storms within — our “dark nights of the soul” — is critical to steering a successful course through life’s turbulent times.
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“Motivating, thought provoking, inspiring, informative, practical.”- Shaunna Rainey, Manager, Employee Development, Air Canada