The less we know, the more we suspect. Managers routinely underestimate the amount and quality of education and communication required to make change and improvement efforts successful. If people don't buy into why changes or improvements are necessary, they will resist them. Before people will want to improve, they need to agree with why to improve. Then they are ready to learn how to improve.
Strong partnerships are built on keeping each other informed. Effective partners communicate frequently and clearly. Since information is power, empowering means sharing information.
A constantly improving and highly effective team or organization is transparent. Why, who, what, and how decisions are made, and actions taken is obvious to everyone. The culture is marked by openness and informality. Information is widely shared.
Effective Communication Strategies, Systems, and Practices:
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Focus & Context
1. Vision, Values, and Purpose
Customers & Partners
3. Internal Partners
4. External Partners
Strategy & Direction
5. Strategy, Structure, and Roles
6. Goals and Priorities
Measures & Rewards
7. Measurement and Feedback
8. Reward and Recognition
9. Review, Assess, Celebrate, and Refocus
Processes & Systems
10. Process Management
Learning & Development
12. Education & Communications
13. Skill Development
15. Innovation & Organizational Learning
16. Improvement Infrastructure/Process