Culture and Organization Development

Research consistently shows that 70% of efforts to improve customer service, quality, safety, productivity, innovation, employee engagement, restructure, or introduce new technologies fail. Leadership and organization culture are THE critical X factors. "Soft" leadership and culture boosts or BLOCKS strategy, structure, and change initiatives.

Jim and his associates have spent decades helping thousands of managers in hundreds of organizations boost leadership skills and culture development for peak performance.

A full overview of The CLEMMER Group's culture and organization development approaches and programs and services are outlined in two 60 minute webcasts at Leading a Peak Performance Culture.

Typical Implementation Steps

All culture and organization development work is highly customized to each Client. After an initial consultation, here's a typical path we often follow:

1. Assess current systems, practices, culture, and readiness for change.

This can range from the least rigorous such as self-assessment by the executive team (next step) to interviews, focus groups, surveys, or a rigorous audit.

2. Executive Retreat.

These are highly customized to each Client. Broadly they'll often follow this flow:

• Day One (Divergent Thinking) - reviewing/assessing, learning, defining key leadership behaviors, and aligning systems/processes.
• Day Two (Convergent Action) - (Re)setting vision and core values to anchor culture change, (re)establishing 3 - 4 Strategic Imperatives, setting up steering/project teams, robust implementation framework, and disciplined follow up process.

3. Realign/integrate/prune current projects, processes, systems, and development initiatives.

The goal is pruning, aligning, and streamlining existing work, not piling more on top of an overloaded organization.

4. Plan implementation strategies and timelines.

How much and how The CLEMMER Group helps Clients with this critical step depending upon their internal skills/capacity and current efforts. Click here to broadly overview some of the customized programs and services we can develop or dovetail with existing ones.

5. Monitor, follow up, and adjust implementation plans

The CLEMMER Group provides coaching and ongoing consulting support according to Client needs, capacity, and budget. We work toward building internal capacity and Client self-sufficiency.

Links for a Deeper Look

Click on the following links for more information on the core models, frameworks, and approaches we use to help Clients with culture and organization development. The sections and points follow our Leading a Peak Performance Culture webcast.

Defining Culture and Its Impact

• Review of Beyond Performance (a massive global study) and key frameworks from it.
• Excerpts and key findings from Beyond Performance.
• Review of The Culture Cycle (James Heskett) and key frameworks from it.
• Excerpts and key findings from The Culture Cycle.
• A selection of articles and excerpts on Culture Change.
• A selection of blog posts on Culture Change. 

Fatal Five Failure Factors (see Leading a Peak Performance Culture)

• Bolt-On Programs or Built-In Culture Change
• Lasting Culture Change Means Going Beyond Passionate Lip Service To Involved Leadership
• Lead, Follow, or Wallow and Thriving in Turbulent Times archived webcast (both based on Growing @ the Speed of Change)
• Unconscious and Underlying Beliefs Undermine Culture Change Efforts
• The Acceleration Trap: Frantic Busyness and Priority Overload is Overwhelming Way Too Many Teams and Organizations

Culture Transformation Pathways

• Check Your Balance with the Performance Triangle, a selection of articles and excerpts, and blog posts on Management versus Leadership.
• A selection of articles and excerpts and blog posts on Emotional Intelligence.
• Use our "compass model's" six main clusters to dig deeper into any of the underlying sixteen Transformation Pathways (in right column).

Key Implementation Steps

• A selection of articles and excerpts on Organization Development including improvement planning and implementation infrastructure.
• Using Strategic Imperatives to Drive Team/Organization Development and Use Strategic Imperatives to Set Improvement Priorities.
• A generic outline of our Management Team Retreats framework that we customize for each Client.

Consulting and Training Programs and Services

• Jim Clemmer
• Scott Schweyer
• Pat Evangelisto
• Valerie Dixon
• Ed Haltrecht
• Tony DiCaprio

Contact Jim to set up an exploratory phone conversation: (519) 748-5968 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .