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Dealing with an Ineffective Boss

Recently we had a web site registration with “ineffective manager” filled in under title. When we sent an e-mail verification to “Tanya’s” e-mail address, we learned she had not registered for access and was mystified as to who did. Our best guess is that one of Tanya’s colleagues or direct reports signed her up in […]

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7 Habits of Highly INeffective People

As shown in the extensive research of our web site section, Focusing on Strengths, we have overwhelming evidence that building strengths is 2 to 3 times more effective than fixing weaknesses, closing gaps, or “rounding out” lower leadership skills. But when a weaker leadership skill crosses the line into fatal flaw territory the “horns effect” […]

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Join Me for a Conference Board Webinar on Leadership Development in Canada

The Conference Board’s recent study on the state of leadership development in Canada shows serious shortcomings and lots of improvement opportunities (see my last blog). The results are also supplemented by interviews with five Canadian organizations that are making a best-in-class impact with their leadership development programs.  View the report overview and reviews. Leaders are […]

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A Snapshot of Leadership Development Practices in Canada

The Conference Board of Canada recently published a report summarizing their research on leadership development from a cross section of public and private sector organizations. Participants identified their top leadership development drivers as: addressing declining levels of leadership capacity planning for succession and growing the talent pool engaging and mobilizing employees managing changing demographics and […]

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Leveraging the Power of the Halo Effect

As I wrote in “Perceptions Are a Leader’s Reality” a leader’s impact on others is dramatically increased by the presence of a few towering strengths or sharply reduced by one or two glaring weaknesses. This halo or horns effect was first documented with empirical research by Edward Thorndike, an early 20th century pioneering American psychologist. […]

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Video: The Difference between Training, Mentoring & Coaching

I’ve written extensively about coaching skills development. Many of my leadership books have full chapters on coaching and developing. We have also designed and delivered numerous coaching skills development workshops. Two years before we formed a strategic partnership with Zenger Folkman I reviewed their new book, The Extraordinary Coach: How the Best Leaders Help Others […]

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Webinar on 8 Critical Behaviors that Leverage Accountability

During one of my workshops we were discussing keys to building responsibility and ownership. One participant told us that he and his wife had their four year old grandson, Tyler, stay overnight at their house. In the morning he came running down the stairs and reported, “Grandma, Grandpa, somebody peed in my bed!” Kids will […]

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Dramatic Changes, Growth and Development

Since The CLEMMER Group’s founding in 1994, business, organizational life — our world — has been dramatically changing. Our first programs and services were built around my just published, third book Pathways to Performance: A Guide to Transforming Yourself, Your Team, and Your Organization. Over the next 15 years I wrote four more books that […]

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Perceptions Are a Leader’s Reality

Have you ever caught yourself saying, “that’s not reality, that’s just their perception”? This is a common trap leaders often fall into when receiving personal feedback or reviewing organizational survey data. We judge ourselves by our intentions. Everyone else assesses our leadership effectiveness by our behavior. That’s a highly subjective evaluation based on what others […]

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Strong Leaders Serve and Support

After reading my post “Recognition Pitfalls and Traps” a reader sent me an e-mail highlighting two points that resonated most with her: “Employees are like partners, to be listened to and involved in running the organization”; and “Sincere and honest recognition is one of the lowest cost and highly effective ways a leader can inspire […]

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Thoughts That Make You Go Hmmm from…Joseph Campbell

If you want to ask me how you should live your life, I ask you what is the most meaningful thing to you, your raison d’être (reason for existence), and suggest you ally yourself with that (your bliss). - Joseph Campbell: A Fire in the Mind: The Authorized Biography, Stephen Larsen and Robin Larsen …what […]

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Book Review of “Joseph Campbell: A Fire in the Mind”

As I posted a few years ago in “At What Stage Are You in Your Hero’s Journey?” I drew from Joseph Campbell’s pioneering work on mythology in writing my only work of fiction, Moose on the Table: A Novel Approach to Communications @ Work. Campbell’s life work focused on exploring how religions, philosophies, arts and […]

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Human Resources Leaders Need to Create More Strategic Value

International consultant and management author, Ram Charan, wrote a provocative article in the July-August issue of Harvard Business Review. In It’s Time to Split HR he declares “I talk with CEOs across the globe who are disappointed in their HR people.” He goes on to explain that CEOs would like to get the same sort […]

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Webinar on the 10 Distinctive Behaviors of Innovative Leaders

George Bernard Shaw, the highly creative Irish playwright (he wrote more than 60 plays and won a Nobel Prize in Literature), and founder of the London School of Economics, George Bernard Shaw once declared, “Some people see things as they are and say ‘why?’ I dream things that never were, and say ‘Why not’? Seeing […]

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Interview Questions That Made Me Go Hmmmm….

At this fall’s Canadian Society for Training and Development conference I am delivering a full-day pre-conference workshop on November 11, Powerful New Approaches to Building Extraordinary Leadership and Coaching Skills, and a 90 minute conference session on November 13, Revolutionary Leadership Development that Doubles Learner Motivation. In their eNewsletter CSTD shone “the Speaker Spotlight” on […]

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Facing a Talent Gap? Archived Webcast Now Available

Last week I delivered a fast-paced webcast addressing the serious talent gap impeding many organizations. As I outlined at the beginning of the webcast, research shows: • 70% of executives think their organization lacks adequate bench strength. • 97% of organizations report serious leadership gaps — 40% say these are severe. • 65 to 75% […]

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Rebuilt Website for Better Access to Our Large Resource Library

Since putting our website online in 1996 it’s grown to 1,900 pages of book excerpts, columns, blogs, articles, videos, webinars, and information about The CLEMMER Group’s programs and services. All of these resources became increasingly difficult to navigate, which was further complicated by a clunky website platform that allowed few options to make navigation easier. […]

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Turning Your Organization Upside Down

After listening to an angry customer vent his dissatisfaction with the organization’s service, a supervisor replied, “If it’s any consolation to you, we treat our employees worse than we treat our customers.” You’ve heard it said that no one can serve two masters. In too many organizations with their traditional top down hierarchy, that means […]

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Put Employees First to Delight Customers

How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]

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Feedback is Critical to Leadership and Organization Effectiveness

We are working with a large industrial company having big problems with a multi-billion dollar project that will make or break the company’s future. To understand the roots of this potential disaster we interviewed and surveyed key project leaders, managers, and executives. This was followed by offsite retreats with key leaders that included “moose hunting” […]

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