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Perceptions Are a Leader’s Reality

Have you ever caught yourself saying, “that’s not reality, that’s just their perception”? This is a common trap leaders often fall into when receiving personal feedback or reviewing organizational survey data. We judge ourselves by our intentions. Everyone else assesses our leadership effectiveness by our behavior. That’s a highly subjective evaluation based on what others […]

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Strong Leaders Serve and Support

After reading my post “Recognition Pitfalls and Traps” a reader sent me an e-mail highlighting two points that resonated most with her: “Employees are like partners, to be listened to and involved in running the organization”; and “Sincere and honest recognition is one of the lowest cost and highly effective ways a leader can inspire […]

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Thoughts That Make You Go Hmmm from…Joseph Campbell

If you want to ask me how you should live your life, I ask you what is the most meaningful thing to you, your raison d’être (reason for existence), and suggest you ally yourself with that (your bliss). - Joseph Campbell: A Fire in the Mind: The Authorized Biography, Stephen Larsen and Robin Larsen …what […]

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Book Review of “Joseph Campbell: A Fire in the Mind”

As I posted a few years ago in “At What Stage Are You in Your Hero’s Journey?” I drew from Joseph Campbell’s pioneering work on mythology in writing my only work of fiction, Moose on the Table: A Novel Approach to Communications @ Work. Campbell’s life work focused on exploring how religions, philosophies, arts and […]

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Human Resources Leaders Need to Create More Strategic Value

International consultant and management author, Ram Charan, wrote a provocative article in the July-August issue of Harvard Business Review. In It’s Time to Split HR he declares “I talk with CEOs across the globe who are disappointed in their HR people.” He goes on to explain that CEOs would like to get the same sort […]

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Webinar on the 10 Distinctive Behaviors of Innovative Leaders

George Bernard Shaw, the highly creative Irish playwright (he wrote more than 60 plays and won a Nobel Prize in Literature), and founder of the London School of Economics, George Bernard Shaw once declared, “Some people see things as they are and say ‘why?’ I dream things that never were, and say ‘Why not’? Seeing […]

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Interview Questions That Made Me Go Hmmmm….

At this fall’s Canadian Society for Training and Development conference I am delivering a full-day pre-conference workshop on November 11, Powerful New Approaches to Building Extraordinary Leadership and Coaching Skills, and a 90 minute conference session on November 13, Revolutionary Leadership Development that Doubles Learner Motivation. In their eNewsletter CSTD shone “the Speaker Spotlight” on […]

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Facing a Talent Gap? Archived Webcast Now Available

Last week I delivered a fast-paced webcast addressing the serious talent gap impeding many organizations. As I outlined at the beginning of the webcast, research shows: • 70% of executives think their organization lacks adequate bench strength. • 97% of organizations report serious leadership gaps — 40% say these are severe. • 65 to 75% […]

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Rebuilt Website for Better Access to Our Large Resource Library

Since putting our website online in 1996 it’s grown to 1,900 pages of book excerpts, columns, blogs, articles, videos, webinars, and information about The CLEMMER Group’s programs and services. All of these resources became increasingly difficult to navigate, which was further complicated by a clunky website platform that allowed few options to make navigation easier. […]

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Turning Your Organization Upside Down

After listening to an angry customer vent his dissatisfaction with the organization’s service, a supervisor replied, “If it’s any consolation to you, we treat our employees worse than we treat our customers.” You’ve heard it said that no one can serve two masters. In too many organizations with their traditional top down hierarchy, that means […]

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Put Employees First to Delight Customers

How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]

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Feedback is Critical to Leadership and Organization Effectiveness

We are working with a large industrial company having big problems with a multi-billion dollar project that will make or break the company’s future. To understand the roots of this potential disaster we interviewed and surveyed key project leaders, managers, and executives. This was followed by offsite retreats with key leaders that included “moose hunting” […]

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Video Clip: Focusing on Gaps 2 – 3 Times Less Effective

Last week I had two separate one-on-one coaching sessions with the Provost and a key Dean at a major university. We were reviewing the 360 assessment report they’d just received from students, faculty, peers, their manager, and others. Both assessments were quite strong with many leadership competencies rated at the 90th percentile and most above […]

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9 Habits That Lead to Terrible Decisions

Zenger Folkman continues to mine their growing database (over 500,000 raters of more than 50,000 leaders) for new leadership insights. Jack Zenger and Joe Folkman’s recent Harvard Business Review blog reports on their latest research study comparing the behaviors of the very best and the very worst decision makers. These nine behaviors — listed from […]

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Webinar: 10 Keys to Identifying People with High Potential

A critical Talent Management challenge is who to promote into leadership roles. Many organizations, either formally or informally, compile a list of people they believe will have high potential for promotion. These high potential individuals, HIPOs, often receive extra developmental opportunities beyond what’s available to the rest of their peers. But will these people succeed? […]

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Is Your Organization Facing a Talent Gap?

As summer fades like the flowers in our garden and we move into a busy fall season we’re planning a series of webinars, executive briefings, and workshops focused on Talent Management. Here’s why: • 70% of executives think their organization lacks adequate bench strength • 97% of organizations report serious leadership gaps, 40% say these […]

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Different Leadership Competencies for Each Organizational Level?

Leadership competency models are now used widely by many organizations to define the skills and behaviors of effective leaders. They’re often used for “talent management” such as coaching and development, performance management, succession planning, identifying and developing high potentials/emerging leaders, and the like. Many competency models are multi-layered with differing competencies for supervisors, managers, and […]

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Workers Force Reinstatement of Highly Likable CEO

Labor Day was celebrated yesterday in Canada and the U.S. “dedicated to the social and economic achievements of workers.” Last week’s story of how fired CEO Arthur T. Demoulas was reinstated in his role by force of his employees’ fierce loyalty to him contains a powerful leadership lesson. Demoulas was fired as head of New […]

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Effective Leaders are Proactive not Reactive With their Time

Time is the great equalizer. We all get exactly the same amount of it every day. What a leader does with his or her daily time allotment distinguishes good, bad, and extraordinary leaders. Many less effective leaders are sucked into the busyness trap trying to keep up with their daily deluge of e-mails and stream […]

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Recognition Pitfalls and Traps

A friend with a past drinking problem has been a devoted member of Alcoholics Anonymous and not touched a drop of alcohol for many years. Recently he gave up most of his weekend to deal with a Client emergency. The next week his manager “thanked him” with an expensive bottle of wine. This breaks one […]

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