From our Blog

Rebuilt Website for Better Access to Our Large Resource Library

Since putting our website online in 1996 it’s grown to 1,900 pages of book excerpts, columns, blogs, articles, videos, webinars, and information about The CLEMMER Group’s programs and services. All of these resources became increasingly difficult to navigate, which was further complicated by a clunky website platform that allowed few options to make navigation easier. […]

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Turning Your Organization Upside Down

After listening to an angry customer vent his dissatisfaction with the organization’s service, a supervisor replied, “If it’s any consolation to you, we treat our employees worse than we treat our customers.” You’ve heard it said that no one can serve two masters. In too many organizations with their traditional top down hierarchy, that means […]

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Put Employees First to Delight Customers

How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]

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